Service Desk Engineer

Tata Consultancy Services; Center Square (PA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited in Blue Bell, PA is seeking an Engineer in Technology to provide first-line IT support, handle ticket logging, and assist users with password resets and access issues. You will follow ITIL processes, document actions, and escalate where needed to meet SLA targets.

This on-site role offers a base salary between $55,000 and $70,000 per year, with benefits including medical coverage, 401K, vacation, parental leave, and training reimbursements.

Qualifications

• Bachelor of Computer Science is required.

Responsibilities

• Ticket logging: Receive, log, and categorize incidents and service requests.
• First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
• User Assistance: Support users with common issues (password reset, access, basic IT issues).
• Escalation: Identify unresolved issues and elevate to L2/L3 as per SLA.
• SLA Adherence: Ensure timely response and resolution within agreed SLAs.
• Documentation: Update tickets with accurate actions and resolution details.
• Communication: Keep users informed on status and closure.

Skills

Desktop

Education

Bachelor of Computer Science

Job description

Job Description

Must Have Technical/Functional Skills

ServiceDesk E2 , ITIL, Windows, MAC, Networking

Roles & Responsibilities

• Ticket Logging: Receive, log, and categorize incidents and service requests.
• First-Level Support: Provide initial troubleshooting and resolution using knowledge base.
• User Assistance: Support users with common issues (password reset, access, basic IT issues).
• Escalation: Identify unresolved issues and elevate to L2/L3 as per SLA.
• SLA Adherence: Ensure timely response and resolution within agreed SLAs.
• Documentation: Update tickets with accurate actions and resolution details.
• Communication: Keep users informed on status and closure.

Generic Managerial Skills, If any

• Understand SLA's and KPI's

Base Salary Range :

$55,000 to $70,000 Per Annum

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Blue Bell, PA

Function

TECHNOLOGY

Role

Engineer

ID

434881

Skills

Desktop

Salary Range

$55,000 - $70,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER SCIENCE