Service Desk Dispatcher: Tech Coordination & Admin Support

Dexterra; Artesia (NM); On-site; USD 40,000 - 55,000; Full time

Job summary

Dexterra is seeking a Service/Helpdesk Dispatcher in Artesia, NM to provide exceptional customer service and administrative support for service desk dispatch. Responsibilities include responding to service requests, managing work orders, and assisting with administrative tasks.

Qualifications require service desk experience, strong organizational and communication skills, proficiency in Microsoft Word and Excel, and the ability to work independently or as part of a team. A US citizenship or permanent residency is mandatory.

Qualifications

• Service desk experience in complex commercial and institutional facilities.
• Experience with computers and software programs.
• Ability to prepare written documents and administrative reports.

Responsibilities

• Respond to service desk requests and gather information.
• Assign work order numbers and contact technicians.
• Complete expense vouchers and generate reports.

Skills

Service desk experience

Organizational skills

Multitasking capability

Microsoft Word proficiency

Microsoft Excel proficiency

Exceptional verbal communication

Job description

Dexterra is seeking a Service/Helpdesk Dispatcher in Artesia, NM to provide exceptional customer service and administrative support for service desk dispatch. Responsibilities include responding to service requests, managing work orders, and assisting with administrative tasks.

Qualifications require service desk experience, strong organizational and communication skills, proficiency in Microsoft Word and Excel, and the ability to work independently or as part of a team. A US citizenship or permanent residency is mandatory.