Service Desk / Desktop Support / Network ENgineer

Austin Community College; Princeton (NJ); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading educational institution in Princeton is seeking a Network Operations Engineer to manage infrastructure, perform system monitoring, and resolve network issues. The ideal candidate will have 6–8 years of experience in network operations, excellent communication skills, and familiarity with network protocols. The role requires effective task prioritization and availability for on-call duties.

Qualifications

• Minimum 6–8 years of related work experience.
• Experience with network monitoring tools and security practices.
• Strong understanding of network protocols and operating systems.

Responsibilities

• Daily SORT processing and JCL modification.
• Running daily and nightly batch jobs.
• Diagnosing and resolving network issues.

Skills

Analytical abilities

Communication skills

Network protocols (TCP/IP, DNS, DHCP)

Network devices (routers, switches, firewalls)

Incident management

Problem-solving

Tools

Network monitoring tools

Job control languages

Job description

Job Title: Network Operations Engineer

Full Time (Onsite)

Job Description

• Daily SORT processing and JCL modification
• Running daily and nightly batch jobs
• Job scheduling and submission
• System monitoring, performing health checks, escalating and resolving system errors or abends, and generating performance reports
• 24/7 monitoring, maintaining, and troubleshooting infrastructure
• Diagnosing and resolving network issues, including hardware, software, and connectivity problems
• Communicating with other IT teams, vendors, and sometimes customers to resolve issues and elevate problems when needed
• Creating and maintaining documentation for network configurations, troubleshooting procedures, and incident resolutions
• Performing routine maintenance tasks such as backups, updates, and security patching
• Managing open incidents
• Responsible for after-hours and weekends on-call duties
• Minimum 6–8 years of related work experience

Qualifications

• Mainframe operating systems like z/VSE, job control languages, scheduling tools, and strong analytical and communication abilities
• Experience with network monitoring tools, incident management systems, and network security practices
• Strong understanding of network protocols (TCP/IP, DNS, DHCP), network devices (routers, switches, firewalls), and operating systems
• Ability to quickly diagnose and resolve network issues using various tools and techniques
• Effective verbal and written communication skills to collaborate with others and explain technical information
• Ability to prioritize tasks, manage time effectively, and work under pressure in a fast-paced environment

Location: 300 Alexander Park, Suite 200, Princeton, NJ 08540