Network Administrator - Desktop Support

Pilgrim's; Marshville (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Vision, Medical, and Dental coverage

Paid Time Off

401(k) match

Career Development opportunities

Better Futures

Job summary

Pilgrim's is seeking a Network Administrator - Desktop Support to manage and support all computer and network components at assigned locations, including servers, switches, and cabling. You will configure Cisco switches, document network configurations, and ensure production floor connectivity.

The role involves hardware/software issue resolution, documentation of site technologies, and participation in IT projects. Occasional travel and on-call support may be required in a plant environment.

Qualifications

• Three years related experience.
• Deep understanding of VLANs and network components.
• Experience with Windows Server 2003/2008, Windows XP, and Vista.
• Knowledge of network cabling and connectivity.
• MCSE and/or A+ certifications are a plus but not required.
• Excellent written and verbal communication and strong customer support skills.
• Willing to work in a plant/industrial environment and travel.
• On-call 24/7 support may be required.

Responsibilities

• Network maintenance and management of routers, switches, and cabling.
• Production floor computer systems support.
• Program Cisco switches for LAN functionality.

Skills

VLANs

Network components

On-call support

Windows Server

Network cabling

Communication

Customer support

Travel

Plant/industrial environment

Education

High School Diploma/GED

Associates degree or two years of college coursework

Tools

MCSE Certification

A+ Certification

Job description

Network Administrator - Desktop Support

This position is responsible for managing, maintaining, and supporting all computer and network components—including servers, switches, and cabling—at assigned locations. They configure Cisco switches, document network configurations, ensure production floor connectivity, and resolve hardware/software issues.

Key Responsibilities

• Network Maintenance: Support and manage all network components, including routers, switches, and cabling.
• Production Support: Provide hardware and network support specifically for "Production Floor" computer systems.
• System Configuration: Program Cisco switches for Local Area Network (LAN) functionality.
• Documentation: Create and maintain documentation for site-specific technologies and standard operating procedures.
• Troubleshooting: Perform diagnostics for network, hardware, and software issues.
• Project Management: Execute technology projects in compliance with IT standards.
• Printer Support: Support all printer functions at assigned locations.

Basic Skills & Experience

• Technical Skills: Deep understanding of VLANs and network components.
• Support Level: Roles may require 24/7 on-call support.
• Focus: Strong emphasis on maintaining connectivity and performance to minimize downtime.
• Three years related experience.
• Working/troubleshooting knowledge of Windows /2003/2008 Server, Windows XP, Vista.
• Must have knowledge of Network cabling and connectivity.
• MCSE Certification is a plus; not required.
• A+ Certification is a plus; not required.
• Must have excellent communication skills both written and verbal.
• Must have strong customer support abilities.
• Must be willing to work in a plant/industrial environment.
• Must be willing to travel.

Educational Requirement

High School Diploma/GED; Associates degree or two years of college coursework within specific subject related to position functions.

Benefits

• Vision, Medical, and Dental coverage begin after 60 days of employment.
• Paid Time Off: Sick leave, vacation, company observed holidays or any other statutorily required paid leave.
• 401(k): company leadership and team collaboration situation match begins after the first year of service and follows the company vesting schedule.
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.
• Better Futures.

EOE, including disability/vets.