Service Desk & Customer Care Specialist

Socket.dev; Temecula (CA); On-site; USD 29,000 - 32,000; Part time

Job summary

Airstream Inland Empire is hiring a Service Customer Care Coordinator for the Service Department. This part-time role will be the first point of contact for customers arriving for service, aiming to keep interactions welcoming, professional, and seamless.

Key duties include greeting and check-in, coordinating drop-off and pick-up, scheduling appointments, answering phones, handling payments, and filing service documents.

Qualifications

• Friendly, professional, and customer-focused.
• Organized, dependable, and detail-oriented.
• Strong communication and multitasking skills.
• Comfortable using computers and learning new systems.

Responsibilities

• Greet and check in customers arriving for service.
• Assist with customer drop-off and pick-up.
• Schedule and confirm service appointments.
• Answer phones and assist with general customer questions.
• Process customer payments and cashiering.
• Complete customer check-in and check-out paperwork.
• Scan, file, upload, and organize service documents.
• Assist Service Advisors with administrative tasks.
• Help maintain an organized and welcoming customer area.
• Provide general administrative and customer service support as needed.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Friendly demeanor

Job description

Airstream Inland Empire is hiring a Service Customer Care Coordinator for the Service Department. This part-time role will be the first point of contact for customers arriving for service, aiming to keep interactions welcoming, professional, and seamless.

Key duties include greeting and check-in, coordinating drop-off and pick-up, scheduling appointments, answering phones, handling payments, and filing service documents.