Service Desk Associate I — Tech Troubleshooter

Spring Venture Group; Kansas City (MO); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k matching

Generous paid time off

Descripción de la vacante

Spring Venture Group in Kansas City, MO is seeking a Service Desk Analyst to support Tier 1 ticketing, incident response, and user assistance. You will setup new hire boxes, troubleshoot hardware/software, and maintain knowledge base.

Join a team focused on security-compliant operations, training, on-call rotations, and continuous improvement with strong customer service skills. No degree required; 1–3 years IT support preferred.

Formación

• Customer service experience is required or preferred.
• Ability to troubleshoot hardware and software issues.
• Familiarity with Okta and Jira is a plus.

Responsabilidades

• Create new hire boxes and set up new hire classes.
• Monitor Tier 1 ticketing queue and ensure timely resolutions.
• Participate in incident response and communicate findings.
• Test and assist in projects with provided instructions.
• Maintain company processes, documentation, and knowledge base.
• Install and support office audio/visual equipment.
• Participate in on-call rotations and after-hours duties.
• Seek improvements and propose better solutions for customer service.

Conocimientos

Customer service

Hardware/Software troubleshooting

Okta

Jira

Educación

Degree not required / 1-3 years related experience

Herramientas

Okta

Jira

Descripción del empleo

Spring Venture Group in Kansas City, MO is seeking a Service Desk Analyst to support Tier 1 ticketing, incident response, and user assistance. You will setup new hire boxes, troubleshoot hardware/software, and maintain knowledge base.

Join a team focused on security-compliant operations, training, on-call rotations, and continuous improvement with strong customer service skills. No degree required; 1–3 years IT support preferred.