Service Desk Technician II – Advanced IT Support

Henderson Engineers; Lenexa (KS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible work hours

Casual dress code

Paid volunteer time

Paid parental leave

Health and wellness initiatives

Employee Stock Ownership Plan (ESOP)

401K match

Paid training

Performance bonuses

Job summary

Henderson Engineers in Lenexa, KS is seeking a Service Desk Technician II to deliver advanced technical support to end-users and escalate Tier 1 issues. You will triage tickets, manage software and systems, and contribute to IT projects and documentation.

The role requires strong knowledge of Microsoft 365, Windows, A/V systems, mobile device management, and access control. You will mentor Tier 1 staff, maintain asset inventories, and help ensure security and uptime across engineering teams.

Qualifications

• High school diploma or equivalent required; associate/bachelor's degree preferred.
• Technical certifications (e.g., CompTIA A+, Network+) are a plus.
• Strong knowledge of Microsoft 365, Windows OS, and enterprise tools.

Responsibilities

• Respond to and resolve service desk tickets in a timely, professional manner.
• Triage and prioritize tickets, escalate as needed, and document actions taken.
• Troubleshoot Microsoft 365, account access, and file restores; support A/V and devices.
• Maintain asset inventories, file shares, and access permissions; participate in IT projects.

Skills

Microsoft 365

Windows OS

ITSM concepts

Access control systems

A/V systems

Mobile device management

Networking concepts

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Technical certifications (CompTIA A+, Network+) preferred

Tools

ServiceNow

HALO

Jira Service Management

Job description

Henderson Engineers in Lenexa, KS is seeking a Service Desk Technician II to deliver advanced technical support to end-users and escalate Tier 1 issues. You will triage tickets, manage software and systems, and contribute to IT projects and documentation.

The role requires strong knowledge of Microsoft 365, Windows, A/V systems, mobile device management, and access control. You will mentor Tier 1 staff, maintain asset inventories, and help ensure security and uptime across engineering teams.