Service Desk Analyst (Overnight Shift)

Sonic Healthcare USA; Dallas (TX); On-site; USD 57,000 - 74,000; Full time

Job summary

Sonic Healthcare USA is seeking a Service Desk Analyst for the overnight shift in Dallas. This role entails managing support tickets for IT issues and ensuring high-quality service to internal clients. The position requires strong communication skills and is suited for those looking to develop their IT support capabilities.

Qualifications

• Ability to develop skills to resolve moderately complex issues.
• Working knowledge of computer hardware and software.
• Demonstrated high level of customer service.

Responsibilities

• Responsible for support ticket management for IT departments.
• Identify, document, and manage issues for Sonic user base.
• Provide IT support and assist with operational needs.

Skills

Interpersonal skills

Communication skills

Problem-solving

Microsoft Office proficiency

Customer service

Education

High School Diploma/GED or Equivalent Experience

Tools

ServiceNow ITSM

Okta SSO

Job description

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Job Functions, Duties, Responsibilities And Position Qualifications

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Position Summary

The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units. The individual will use a variety of tools and techniques to identify, document and manage issues for the Sonic user base across all departments and all applications.

LOCATION: Dallas, TX

SCHEDULE: Overnight 9:30pm-6:30AM; Sunday - Thursday

FULL TIME: Benefits Eligible

Requirements

• Ability to develop skills required to resolve moderately complex issues
• Working knowledge of computer hardware, operating systems and application software
• Ability to balance high quality standards with schedule pressures and demanding environment
• Strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients
• Ability to work independently as well as part of a team
• Proficient in the use of the Microsoft Office suite of products
• Ability to quickly grasp new concepts and apply to daily responsibilities
• Demonstrate high self-motivation to achieve results with minimal supervision
• Ability to prioritize appropriately
• Basic knowledge of information systems environments
• Demonstrate a high level of customer service with both internal and external clients
• ServiceNow ITSM Experience+
• Okta SSO Experience+
  
  

Travel

• Ability to travel 5% of the time
  
  

Education

Qualifications

Required

• High School Diploma/Ged Or Equivalent Experience
  
  

Experience

Preferred

• Experience In Information Technology (IT)
  
  

License/Certification(Required/Preferred)

• A+ Certification Preferred
  
  

Scheduled Weekly Hours

40

Work Shift

3rd Shift (United States of America)

Job Category

Information Technology

Company

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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