IT Service Desk Analyst- Dallas, TX

Velocity Vehicle Group; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Velocity Vehicle Group is seeking an IT Service Desk Analyst to provide essential support for their IT systems and business users in Dallas. The role demands strong troubleshooting skills, a background in IT, and the ability to manage user accounts and IT equipment effectively. Candidates should possess a Bachelor's degree and relevant certifications, ensuring the seamless operation of hardware and software systems within a dynamic environment. The company offers competitive hourly pay, a collaborative culture, and comprehensive benefits including health and 401k options.

Benefits

401k + match

Health, Dental & Vision Insurance

Paid Vacation Days

Sick Leave

Employee discounts and company events

Qualifications

• 3-4 years of experience in an IT helpdesk or technical support role.
• Familiarity with troubleshooting Windows OS and basic macOS.
• Experience onboarding new users and managing IT equipment.

Responsibilities

• Provide technical support and troubleshooting to business users.
• Monitor and maintain computer systems and networks.
• Assist with IT infrastructure project planning and implementation.

Skills

Troubleshooting

Documentation

Customer Service

Education

Bachelor’s degree in IT, Computer Science, or related field preferred

Tools

Microsoft 365

Ticketing systems

Basic networking

Job description

Get AI-powered advice on this job and more exclusive features.

Who We Are:

Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California’s largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers.

Who We Are:

Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California’s largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers.

What’s in it for You:

Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You’ll Do:

We are seeking an experienced IT Service Desk Analyst to provide first- and second-line support for our IT systems and business users. In this role, you will be responsible for resolving technical issues, managing service requests, and assisting with infrastructure-related tasks and projects. The ideal candidate will have a blend of strong service desk expertise and foundational knowledge of IT infrastructure, ensuring the seamless operation of hardware, software, and network systems.

Job Duties:

• Provide technical support and troubleshooting to business users
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks to ensure optimal performance
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace or repair parts as required
• Maintain records of software licenses
• Manage inventory of IT equipment, software, and supplies
• Set up accounts, hardware, and profiles for new users, including shipping hardware to remote business users
• Respond promptly to service issues and requests
• Ensure security and privacy of networks and computer systems
• Assist with IT infrastructure project planning and implementation
• Keep up-to-date with advancements in technology
• Create and maintain documentation for IT procedures and solutions as well as solution articles for non-technical business users
  
  

Required Skills and Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field preferred (equivalent experience or certifications accepted).
• Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365 Certified, ITIL Foundation (a plus).
• Expertise in troubleshooting hardware and software issues on laptops/desktops; experience with Windows OS and basic macOS troubleshooting.
• Experience onboarding new users, including setting up accounts, devices, and permissions.
• Support for mobile devices (Android/iPhone), including setup and troubleshooting of email and apps.
• Advanced knowledge of Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint, OneDrive) and Microsoft 365 admin center.
• Proficiency in managing and troubleshooting user accounts, security groups, and access permissions in Entra ID (Azure AD); familiarity with MFA setup.
• Strong documentation skills: ability to create detailed knowledge base articles for technical and non-technical users.
• Familiarity with ticketing systems (e.g., Freshservice), basic networking (DNS, DHCP, VPN troubleshooting), and endpoint security.
• Ability to be in the office 3-4 days a week, including mandatory Tuesday attendance.
• 3-4 years of experience in an IT helpdesk or technical support role, preferably within the finance industry.
• Strong communication, organizational, and time-management skills, with a proactive approach to solving technical challenges.
  
  

Compensation:

• $35-$40/hour + bonus pay plan
  
  

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities
  
  

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Truck Transportation

Referrals increase your chances of interviewing at Velocity Vehicle Group by 2x

Get notified about new Service Desk Analyst jobs in Dallas, TX.

Technical Support Specialist - US (Product Support)

Farmers Branch, TX $20.00-$23.00 1 week ago

Grand Prairie, TX $28.00-$38.00 5 days ago

Technical Support Analyst (Overnight Shift)

Technical Support Analyst I (Richardson, TX)

Dallas, TX $55,000.00-$65,000.00 2 weeks ago

Service Desk Analyst - Level 1 Technical Support

Technical Support Specialist - Integrated Products

Irving, TX $50,000.00-$60,000.00 7 months ago

Dallas, TX $75,000.00-$90,000.00 4 days ago

Irving, TX $59,000.00-$65,000.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.