Service Desk Analyst (Overnight Shift)

Sunrise Medical Laboratories; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Support Analyst based in Dallas, TX. The role involves managing IT support tickets and providing excellent service to internal and external clients. The ideal candidate will have a strong knowledge of IT systems and communication skills, along with a high school diploma and a passion for technology.

Benefits

Full-time benefits eligible

Qualifications

• Strong proficiency in computer hardware and software.
• Ability to prioritize tasks and work independently.
• Experience in IT support preferred.

Responsibilities

• Manage support tickets for IT departments and end users.
• Document and manage issues for the user base.
• Provide high-level customer service.

Skills

Interpersonal skills

Customer service

Problem solving

Communication

Time management

Education

High School Diploma/GED or Equivalent Experience

Tools

ServiceNow

Okta

Microsoft Office

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Position Summary
The Support Analyst is responsible for support ticket management for the Information Technology (IT) departments and end users in other business units. The individual will use a variety of tools and techniques to identify, document and manage issues for the Sonic user base across all departments and all applications.

LOCATION: Dallas, TX

SCHEDULE: Overnigh t 9:30pm-6:30AM; Sunday - Thursday

FULL TIME: Benefits Eligible

Requirements

• Ability to develop skills required to resolve moderately complex issues
• Working knowledge of computer hardware, operating systems and application software
• Ability to balance high quality standards with schedule pressures and demanding environment
• Strong interpersonal and communication skills including writing, listening, and facilitating to internal and external clients
• Ability to work independently as well as part of a team
• Proficient in the use of the Microsoft Office suite of products
• Ability to quickly grasp new concepts and apply to daily responsibilities
• Demonstrate high self-motivation to achieve results with minimal supervision
• Ability to prioritize appropriately
• Basic knowledge of information systems environments
• Demonstrate a high level of customer service with both internal and external clients
• ServiceNow ITSM Experience+
• Okta SSO Experience+

Travel

• Ability to travel 5% of the time

Qualifications
Education:

Required

• High School Diploma/Ged Or Equivalent Experience

Experience:

Preferred

• Experience In Information Technology (IT)

License/Certification(Required/Preferred):

• A+ Certification Preferred

Scheduled Weekly Hours:

40

Work Shift:

3rd Shift (United States of America)

Job Category:

Information Technology

Company:

Sonic Healthcare USA, Inc

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.