IT Service Desk Analyst- Dallas, TX

Velocity Vehicle Group; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading vehicle group seeks an IT Service Desk Analyst to provide essential technical support and troubleshoot issues for business users. Ideal candidates will possess a blend of customer service excellence and technical expertise, managing IT systems effectively. Join a team that values growth, offers competitive pay, and fosters a fantastic company culture.

Benefits

401k + match

Health, Dental & Vision Insurance

Paid Vacation Days

Sick Leave

Employee discounts and training programs

Career advancement opportunities

Qualifications

• 3-4 years in IT helpdesk or technical support role, primarily in the finance industry.
• Familiarity with mobile device support and management.
• Experience with onboarding new users, setting up accounts and permissions.

Responsibilities

• Provide technical support and troubleshooting to business users.
• Install, configure, and maintain IT hardware and software.
• Monitor and maintain optimal performance of computer systems and networks.

Skills

Troubleshooting hardware and software issues

Documentation skills

Customer service

Knowledge of Microsoft 365

Networking basics

Education

Bachelor’s degree in IT, Computer Science, or related field

Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365 Certified

Tools

Ticketing systems (e.g., Freshservice)

Job description

Join to apply for the IT Service Desk Analyst- Dallas, TX role at Velocity Vehicle Group

Join to apply for the IT Service Desk Analyst- Dallas, TX role at Velocity Vehicle Group

Who We Are:

Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California’s largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers.

Who We Are:

Crossroads Equipment Lease & Finance, LLC, is a wholly owned subsidiary of the Velocity Vehicle group, one of California’s largest commercial vehicle dealers. Established in 2006, and based in Rancho Cucamonga, California, Crossroads engages in the business of commercial medium and heavy-duty truck financing and leasing. We offer operating and finance leasing as well as direct financing to our commercial customers. Crossroads has experienced dynamic growth, expanding our portfolio and developing relationships with transportation companies that have locations outside the state of California, expanding our finance products to all states to service these customers.

What’s in it for You:

Crossroads is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits.

What You’ll Do:

We are seeking an experienced IT Service Desk Analyst to provide first- and second-line support for our IT systems and business users. In this role, you will be responsible for resolving technical issues, managing service requests, and assisting with infrastructure-related tasks and projects. The ideal candidate will have a blend of strong service desk expertise and foundational knowledge of IT infrastructure, ensuring the seamless operation of hardware, software, and network systems.

Job Duties:

• Provide technical support and troubleshooting to business users
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
• Monitor and maintain computer systems and networks to ensure optimal performance
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace or repair parts as required
• Maintain records of software licenses
• Manage inventory of IT equipment, software, and supplies
• Set up accounts, hardware, and profiles for new users, including shipping hardware to remote business users
• Respond promptly to service issues and requests
• Ensure security and privacy of networks and computer systems
• Assist with IT infrastructure project planning and implementation
• Keep up-to-date with advancements in technology
• Create and maintain documentation for IT procedures and solutions as well as solution articles for non-technical business users
  
  

Required Skills and Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field preferred (equivalent experience or certifications accepted).
• Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365 Certified, ITIL Foundation (a plus).
• Expertise in troubleshooting hardware and software issues on laptops/desktops; experience with Windows OS and basic macOS troubleshooting.
• Experience onboarding new users, including setting up accounts, devices, and permissions.
• Support for mobile devices (Android/iPhone), including setup and troubleshooting of email and apps.
• Advanced knowledge of Microsoft 365 suite (Word, Excel, Outlook, Teams, SharePoint, OneDrive) and Microsoft 365 admin center.
• Proficiency in managing and troubleshooting user accounts, security groups, and access permissions in Entra ID (Azure AD); familiarity with MFA setup.
• Strong documentation skills: ability to create detailed knowledge base articles for technical and non-technical users.
• Familiarity with ticketing systems (e.g., Freshservice), basic networking (DNS, DHCP, VPN troubleshooting), and endpoint security.
• Ability to be in the office 3-4 days a week, including mandatory Tuesday attendance.
• 3-4 years of experience in an IT helpdesk or technical support role, preferably within the finance industry.
• Strong communication, organizational, and time-management skills, with a proactive approach to solving technical challenges.
  
  

Compensation:

• $35-$40/hour + bonus pay plan
  
  

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities
  
  

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Truck Transportation

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