Service Desk Analyst: Mac/Windows, ServiceNow, On-Site

StarSevenSix, LTD.; Columbus (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k)

Job summary

Star Seven Six in Columbus, Ohio, seeks an experienced IT Service Desk Specialist to provide on-site support for end users, servers, and networks. You will diagnose issues, configure equipment, document calls in ServiceNow, and collaborate with a cross-functional team to deliver reliable tech services to our diverse client base.

The role requires strong communication, the ability to travel to client locations within 60 miles, and a proven track record with Windows and Mac environments,

Qualifications

• Four years of experience supporting end-user workstations in a domain environment.
• Proficient in Windows server/client infrastructures and Mac OS troubleshooting.
• Experience with VM environments and ServiceNow ITSM.
• Valid driver’s license and willingness to travel up to 60 miles for client sites.
• Excellent communication and teamwork skills.

Responsibilities

• Be an active listener and empathetic when answering in-bound client calls.
• Document calls with high detail in ServiceNow.
• Visit client sites to install and configure computer equipment.
• Diagnose and repair workstations, servers, networks, and OS.
• End-user Mac support for hardware/software issues.
• Manage procurement for hardware deliveries to clients.
• Create and maintain client environment documentation.
• Collaborate with Service Delivery Manager and VP on tasks.
• Maintain clear, professional written and verbal communication.
• Participate in ongoing training and certifications; on-call rotation required.

Skills

Team collaboration

Strong communication

Analytical thinking

Willingness to travel within 60 miles

Customer service orientation

Proactive learning

Tools

ServiceNow ITSM

VMware / Hyper-V

Windows Server & Client administration

MAC OS troubleshooting

Network troubleshooting

Job description

Star Seven Six in Columbus, Ohio, seeks an experienced IT Service Desk Specialist to provide on-site support for end users, servers, and networks. You will diagnose issues, configure equipment, document calls in ServiceNow, and collaborate with a cross-functional team to deliver reliable tech services to our diverse client base.

The role requires strong communication, the ability to travel to client locations within 60 miles, and a proven track record with Windows and Mac environments,