Service Desk Analyst (L1)

InfiCare Staffing; Plymouth (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Plymouth, MA-based IT support role with Onsite start and planned relocation to Rockland, MA after 4-6 months. Long-Term Contract, pay rate $21/hour on W-2 (No Benefits).

Requires 1+ year of Service Desk or Windows Technical Support, strong communication and troubleshooting skills, and knowledge of Windows 11, Active Directory, Microsoft 365, VPN, and MFA. Familiarity with ServiceNow or Ivanti ticketing tools; VMware/Exchange/Windows Server knowledge a plus.

Qualifications

• 1+ year of Service Desk or Windows Technical Support experience.
• Strong verbal and written communication skills.
• Knowledge of Windows 11, Active Directory, Microsoft 365, VPN, and MFA.
• Familiarity with ServiceNow or Ivanti ticketing tools.
• Basic knowledge of VMware, Exchange, and Windows Server.
• Strong troubleshooting and customer service skills.
• Banking or financial services experience is a plus.

Skills

Verbal and written communication

Troubleshooting

Customer service

Education

IT/CS/BCA degree

Tools

ServiceNow

Ivanti

Job description

Plymouth, MA (Onsite for the first 4-6 months), then relocate to Rockland, MA for onsite work.

Duration: Long-Term Contract

Pay Rate: $21/hour on W-2 (No Benefits)

Key Requirements:

• 1+ year of Service Desk or Windows Technical Support experience
• Strong verbal and written communication skills
• Knowledge of Windows 11, Active Directory, Microsoft 365, VPN, and MFA
• Familiarity with ServiceNow or Ivanti ticketing tools
• Basic knowledge of VMware, Exchange, and Windows Server
• Strong troubleshooting and customer service skills
• Banking or financial services experience is a plus

Associate or Bachelor's degree in IT, Computer Science, BCA, or a related field preferred.