Service Desk Analyst

Gravity IT Resources; Clearwater (FL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Gravity IT Resources seeks a Service Desk Analyst to support IT customers with hardware, software, and access issues. You will troubleshoot, document, and coordinate with teams to resolve incidents in a hybrid Tampa environment.

The role emphasizes timely communication, strong customer service, and the ability to operate in a fast-paced setting with 2+ years of experience or a combination of customer service and A+ certification. Contract-to-hire employment is offered.

Qualifications

• 2+ years of IT Service/Help Desk experience or 2+ years of customer service experience with an A+ Certification.
• Strong communication skills and the ability to work in a fast-paced, high-volume environment.
• Excellent customer service skills and a proactive approach to incident resolution.
• Hybrid work environment requiring collaboration with IT and other teams.

Responsibilities

• Identify, research, and resolve technical problems of moderate complexity.
• Provide timely technical support and troubleshooting for systems.
• Coordinate with other teams to resolve incidents and fulfill user requests.
• Maintain department-wide communication for prompt incident resolution and hardware/software repairs.
• Perform other duties as assigned.

Skills

Help Desk Experience

Customer Service

Communication Skills

Education

A+ Certification

Job description

Job Title

Service Desk Analyst

Location Requirements

Hybrid, Tampa, FL

Job Type

Contract To Hire

Role Overview

You will support the organization’s IT customers with computer, application, system, device, access, and hardware issues. You’ll provide timely troubleshooting and technical support, coordinate with other teams to resolve incidents, and ensure prompt communication for incident resolution and hardware or software repairs.

Responsibilities

• Identify, research, and resolve technical problems of moderate complexity
• Provide excellent and timely technical support and troubleshooting for systems
• Coordinate with other teams or departments to resolve customer incidents and fulfill user requests
• Maintain department-wide communication to ensure prompt incident resolution, repair, and replacement of hardware, software, and system functions
• Perform other duties as assigned

Required Qualifications

• 2+ years of IT Service/Help Desk Experience OR 2+ years of customer service experience and an A+ Certification
• Strong communication skills
• Ability to work in a fast paced and high volume environment
• Strong customer service skills

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.