Service Desk Analyst

Capgemini; Tampa (FL); Hybrid; USD 30,000 - 69,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

Retirement plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini in Tampa, FL is seeking a Service Desk Analyst to provide Level 1 technical support for retail clients, handling back-to-back calls and contributing to a responsive IT help desk.

The role includes rotational shifts; requires 1–3 years of experience and ITIL V4 knowledge; you'll work with a B2B calling profile and be part of a collaborative technology team. Capgemini offers a comprehensive benefits package and opportunities to grow.

Qualifications

• 1–3 years of relevant experience in service desk or IT support.
• ITIL V4 knowledge required.
• Experience handling high-volume customer calls is preferred.

Responsibilities

• Provide Level 1 technical support for retail customers.
• Handle back-to-back calls during an 8-hour shift.
• Participate in rotational shifts and week offs as required.

Skills

ITIL V4

Service Desk

Call handling

Retail support

Job description

# Service Desk AnalystAtlantaApply for this job* Permanent* Experienced Professionals* Software Engineering* ID 549062-en\\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.## LocationTampa, FL## About the job you're consideringAt Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences.## Job Description**Requirement Details:** • Level 1 Technical Service Desk for Retail customers • B2B calling profile, wherein you will get back-to-back calls for almost 8 hours in a day • Rotational shift, rotational week offs**Experience:** One to Three Years**Skill:** ITIL (V4) - Service Desk - Less Than a YearThe base compensation range for this role in the posted location is $29,973 to $ 69,014Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.**Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.** In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: * Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)* Life and disability insurance* Employee assistance programs* Other benefits as provided by local policy and eligibility**Important Notice:** Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.**Disclaimers**Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law