Service Desk Analyst: IT Support & Hardware Specialist

Wabtec; Pittsburgh (Allegheny County); On-site; USD 62,100 - 85,300; Full time

Benefits offered by this job

Annual bonus

Job summary

Wabtec is seeking a Service Desk Analyst to deliver first and second level IT support, ensuring the client computing environment remains reliable and productive. The role involves installing, diagnosing, repairing, and upgrading hardware and software while adhering to SOPs and SLAs.

You will document issues, participate in large deployments, and collaborate with Service Desk Leads to resolve site problems. Travel up to 25% is required.

Qualifications

• Bachelor's or technical degree in related field.
• Minimum 4 years of service desk experience.
• Hands-on hardware troubleshooting experience.
• Experience researching PC issues and products.
• Experience with IT hardware, software and peripherals.

Responsibilities

• Perform Service Desk tasks according to SOPs.
• Document hardware failures and repairs in the ticketing system.
• Identify hardware, software and services meeting defined SLAs.
• Maintain CMDB data accuracy in the Service Desk system.
• Support anti-virus deployments and patching.
• Travel up to 25% to other Wabtec facilities.

Skills

Hardware troubleshooting

Network protocols

Operating systems

Communication

Analytical thinking

Teamwork

Customer service

Education

Bachelor's or Technical degree

Job description

Wabtec is seeking a Service Desk Analyst to deliver first and second level IT support, ensuring the client computing environment remains reliable and productive. The role involves installing, diagnosing, repairing, and upgrading hardware and software while adhering to SOPs and SLAs.

You will document issues, participate in large deployments, and collaborate with Service Desk Leads to resolve site problems. Travel up to 25% is required.