Service Desk Analyst: IT Support & End-User Champion

OhioX

Columbus (OH)

On-site

USD 68,000 - 80,000

Full time

4 days ago

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Benefits offered by this job

Medical, Vision, Dental, Supplemental

Life Insurance

Paid Parental Leave

Employee Discounts

COTA Bus Pass

Wellness Initiatives

On-Site Chair Massage

On-Site Health Coach

Tuition Reimbursement

Student Loan Repayment Program

Public Pension through OPERS & Ohio DC

Job summary

COTA's Service Deck Analyst provides end-user technical support for hardware, software, and office peripherals, including laptops, desktops, and tablets (Android and iOS). The role covers audio/visual, video conferencing, and tier 1 telephone support (Teams & NICE).

It advances COTA's Strategic Plan and core values of safety, empowerment, accountability, teamwork, and service, supporting the mission Moving Every Life Forward. Regular attendance and after-hours on-call are required.

Qualifications

High School Diploma or GED with 5+ years of IT hardware/software support experience.
A+ certification is preferred; ITIL certification is desirable.

Responsibilities

Operate the Service Desk and resolve end-user issues via phone or ticketing system.
Troubleshoot hardware, software, peripherals, and phone concerns; install PC peripherals and phones as needed.
Create and maintain SOPs for desktop imaging, security, and virtual desktop environments.