IT Service Desk Specialist

Central Ohio Transit Authority (COTA); Columbus (OH); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Parental Leave

Bus Pass

Job summary

Central Ohio Transit Authority (COTA) is seeking a Service Deck Analyst to support company hardware, software, and peripherals, including laptops, desktops, and tablets (Android/iOS). The role covers software issues, AV/video conferencing, and tier 1 telephony support (Teams & NICE CXOne) to keep operations running smoothly.

The analyst will help develop SOPs, train staff, manage print services, and assist with upgrades and security.

Qualifications

• Requires a High School Diploma or GED and at least five years of experience supporting laptops, desktops, and tablets and related software.
• A+ Certification is desirable.
• ITIL Certification is desirable.

Responsibilities

• Operate the Service Desk and resolve end-user issues via phone or ticketing system.
• Troubleshoot hardware, software, and peripherals and install PC devices as needed.
• Develop and maintain SOPs for desktop systems, imaging, security, and VDI environments.
• Provide training to new employees on office equipment and telephony systems.
• Manage printers, mailboxes, meeting rooms, and distribution lists.

Skills

Service Desk

Desktop support

Active Directory

ITIL knowledge

Education

High School Diploma or GED

A+ Certification Desired

ITIL Certification Desired

Tools

AzureAD

Intune

Teams

NICE CXOne

Job description

Central Ohio Transit Authority (COTA) is seeking a Service Deck Analyst to support company hardware, software, and peripherals, including laptops, desktops, and tablets (Android/iOS). The role covers software issues, AV/video conferencing, and tier 1 telephony support (Teams & NICE CXOne) to keep operations running smoothly.

The analyst will help develop SOPs, train staff, manage print services, and assist with upgrades and security.