Senior Service Desk Analyst: IT Support & Escalations
Tanner Health
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Job summary
Tanner Health is seeking a Service Desk Analyst to join the Information Technology team in Georgia. You will provide telephone support for 3,000+ users, dispatch techs to locations, and manage service tickets with the Service Desk system.
The role requires problem-solving, strong communication, and a customer-first mindset. Responsibilities include triaging calls, escalating software/hardware issues, and serving as a liaison between technical staff and users.
Qualifications
- HDI Support Center Analyst Certification is required or obtainable within 6 months.
- Experience with ticketing systems and remote support tools is preferred.
- 3 years of related experience or 1 year with educational substitution.
- Strong Windows proficiency and MS Office familiarity.
Responsibilities
- Provide telephone support for a 3000+ user environment.
- Dispatch technical support to customer locations and escalate issues.
- Handle all incoming calls and determine urgency for software/hardware support.
- Maintain a service order database using Service Desk Call Management software.
- Assist with customer support and act as liaison between staff and customers.
Skills
Education
Tools
Job description
Tanner Health is seeking a Service Desk Analyst to join the Information Technology team in Georgia. You will provide telephone support for 3,000+ users, dispatch techs to locations, and manage service tickets with the Service Desk system.
The role requires problem-solving, strong communication, and a customer-first mindset. Responsibilities include triaging calls, escalating software/hardware issues, and serving as a liaison between technical staff and users.
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