Service Desk Analyst I — Hybrid IT Support (AZ)

70 HonorHealth Support Services; Phoenix (AZ); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

HonorHealth is seeking a Service Desk Analyst I to answer support calls, document incidents, and troubleshoot issues to achieve first-call resolution. The role includes on-call rotation for off-hour support and collaboration across departments.

The ideal candidate has 1 year of IT support experience, with 2 years in Networking and Active Directory; healthcare experience is preferred. Hybrid work in Arizona with strong customer service skills is offered.

Qualifications

• High School Diploma or GED required; associates degree or higher preferred.
• 1 year of IT support experience required.
• 2 years experience in Networking and Active Directory; healthcare environment preferred.

Responsibilities

• Respond to inbound IT support calls and document incident scope.
• Troubleshoot issues and escalate when needed to achieve first-call resolution.
• Participate in on-call rotation for off-hour support and incident response.
• Assist with provisioning, access requests, and knowledgebase updates.

Skills

Customer service

Communication

Troubleshooting

Documentation

Education

High School Diploma or GED

Associates or 2 years' related experience in Computer Science/Information Systems

Tools

Active Directory

HDI Support Center Analyst

A+

ITIL Foundation

Job description

HonorHealth is seeking a Service Desk Analyst I to answer support calls, document incidents, and troubleshoot issues to achieve first-call resolution. The role includes on-call rotation for off-hour support and collaboration across departments.

The ideal candidate has 1 year of IT support experience, with 2 years in Networking and Active Directory; healthcare experience is preferred. Hybrid work in Arizona with strong customer service skills is offered.