Service Desk Analyst - English/Spanish Support

Nufarm Limited; West Sacramento (CA); On-site; USD 58,000 - 73,000; Full time

Benefits offered by this job

Medical benefits

Wellbeing program

Job summary

Nufarm is seeking a Service Desk Analyst in Sacramento to be the first point of contact for IT support across the Americas. You will deliver timely, professional assistance, resolve incidents at first contact where possible, and maintain high-quality ticket records to support service delivery.

Ideal candidates have experience in a Service Desk or IT Support role, strong communication skills, and familiarity with ITSM ticketing tools. English/Spanish bilingual abilities are a plus.

Qualifications

• Experience in a Service Desk, Help Desk, or First-Line IT Support role.
• Strong customer service and communication skills.
• Ability to effectively manage incidents and service requests in a structured environment.
• Experience working with IT Service Management (ITSM) tools and ticketing systems.

Responsibilities

• Serve as the first point of contact for IT incidents across the Americas region.
• Troubleshoot and resolve technical issues at first contact to minimize business disruption.
• Escalate complex incidents to local support teams with clear documentation.
• Maintain high-quality ticket records to support resolution, reporting and knowledge sharing.
• Deliver a consistent and positive user experience through effective communication.

Skills

Service Desk Experience

Customer Service

ITSM Tools

Microsoft 365

Endpoint Support

Communication Skills

Incident Management

Troubleshooting

Prioritization

Stakeholder Communication

Tools

ITSM Tools

Job description

Nufarm is seeking a Service Desk Analyst in Sacramento to be the first point of contact for IT support across the Americas. You will deliver timely, professional assistance, resolve incidents at first contact where possible, and maintain high-quality ticket records to support service delivery.

Ideal candidates have experience in a Service Desk or IT Support role, strong communication skills, and familiarity with ITSM ticketing tools. English/Spanish bilingual abilities are a plus.