Remote Bilingual IT Help Desk Analyst (Spanish/English)

CAI; Nashville (TN); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support to users in English and Spanish. The role is full-time and remote, supporting associates and vendors via phone, email, or chat.

You will handle end-user IT issues, reset passwords, troubleshoot hardware and software, document tickets, and escalate where needed. Strong customer service and bilingual communication are essential.

Qualifications

• Minimum 6 months experience in a Service Desk or technical support role.
• Bilingual in English and Spanish, written and spoken.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide Level 1 IT end-user support via phone, email, or chat.
• Respond to associates and vendors; diagnose and resolve issues.
• Reset passwords and troubleshoot hardware/software remotely.
• Document tickets with clear details and close them properly.
• Escalate unresolved issues with strong supporting documentation.
• Follow documented processes to resolve customer issues.
• Contribute to improving service delivery and customer experience.
• Meet performance targets for individual and team metrics.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support to users in English and Spanish. The role is full-time and remote, supporting associates and vendors via phone, email, or chat.

You will handle end-user IT issues, reset passwords, troubleshoot hardware and software, document tickets, and escalate where needed. Strong customer service and bilingual communication are essential.