Service Desk Analyst: End-User IT Support Expert

Apogee Architectural Metals; Town of Wausau (WI); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive Benefits Package

Incentive Plans

401(k) with employer match

Employee Stock Purchase Plan with ER

Paid Time Off

Paid Holidays

Tuition Reimbursement Program

Employee Assistance Program (EAP)

Wellness Program

Training and Career Progression

Résumé du poste

Apogee Services Inc. is seeking a Service Desk Analyst to provide enterprise-wide IT support. You will handle end-user requests, set up new users, and maintain asset inventories while contributing to new product rollouts and internal knowledge sharing.

The role requires 1+ year of service desk experience, strong communication, and the ability to work under pressure. Travel up to 10% and on-call support are part of this position.

Qualifications

• 1+ years in a Service Desk/Help Desk environment.
• 1+ years of working experience with Microsoft operating systems and applications.
• Working knowledge of networks.
• Working knowledge of IOS based products.
• Extremely strong client service orientation.
• Strong written and verbal communications skills.
• Ability to work under pressure and meet deadlines.
• Ability to lift and move equipment up to 50 pounds.
• Travel up to 10%.

Responsabilités

• Provide end-user support for all IT-related services.
• Follow the established Service Desk processes to respond to end-user requests, create detailed work tickets and resolve or elevate issues as appropriate.
• Provide day-to-day support for user endpoints including desktops, laptops, printers, mobile devices, AV and VoIP equipment, as well as standard software applications.
• Set up new users and maintain user access to systems.
• Maintain an accurate inventory of all equipment and licenses.
• Provide on-call support for off hours as needed.
• Participate in introducing new technical products into the environment.
• Continuously learn features and functionality of the latest standard software and hardware releases.
• Pilot test and resolve issues with new technology and roll out training and support.
• Publish support-related documentation to internal knowledge-base.

Connaissances

Service Desk Experience

Windows OS

Network Knowledge

IOS devices

Customer Service

Communication Skills

Formation

Associate or Bachelor's degree in CS

Certification in technical discipline

Description du poste

Apogee Services Inc. is seeking a Service Desk Analyst to provide enterprise-wide IT support. You will handle end-user requests, set up new users, and maintain asset inventories while contributing to new product rollouts and internal knowledge sharing.

The role requires 1+ year of service desk experience, strong communication, and the ability to work under pressure. Travel up to 10% and on-call support are part of this position.