Service Desk Analyst

Kavaliro; Sarasota (FL); On-site; USD 32,000 - 34,000; Full time

Job summary

Kavaliro is seeking a Service Desk Analyst to support a large professional organization with day-to-day end-user technology needs. This hands-on Tier 1 role focuses on troubleshooting, user interaction, and documenting issues in a structured enterprise environment.

You will handle Windows workstations, printers, and connectivity, manage tickets, assist with account access, escalate complex problems, and maintain knowledge articles for end users of varying technical skill levels.

Qualifications

• Experience in Help Desk, Service Desk or Desktop Support.
• Strong Windows troubleshooting and PC repair skills.
• Experience with ticketing systems and documenting steps.

Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system.
• Troubleshoot Windows workstations, software, printers and connectivity.
• Install and configure hardware and software.
• Create, track, update and document tickets through resolution.
• Assist users with account access and common system issues.
• Escalate complex problems to appropriate teams.

Skills

Windows troubleshooting

Ticketing system

Microsoft 365

Communication

Documentation

Prioritization

Customer service

Tools

Active Directory

Job description

Service Desk Analyst Kavaliro is seeking a Service Desk Analyst to support a large professional organization with day-to-day end-user technology needs. This is a hands‑on Tier 1 support role ideal for someone who enjoys troubleshooting, working directly with users, and resolving technical issues in a structured enterprise environment.

What You’ll Do

• Provide Tier 1 support via phone, email, and ticketing system
• Troubleshoot Windows workstations, software, printers, peripherals, and connectivity issues
• Install and configure hardware and software
• Create, track, update, and document support tickets through resolution
• Assist users with account access and common system issues
• Escalate more complex problems to appropriate technical teams
• Maintain technical documentation and knowledge-based articles
• Provide professional, customer‑focused support to users with varying levels of technical experience

What We’re Looking For

• Previous Help Desk, Service Desk, Desktop Support, or similar IT support experience
• Strong Windows and general PC troubleshooting skills
• Experience working with a ticketing system
• Familiarity with Microsoft 365 and common enterprise applications
• Strong communication and customer‑service skills
• Ability to document issues and troubleshooting steps clearly
• Ability to prioritize multiple support requests in a fast‑paced environment
• Nice to Have: Active Directory experience
• Nice to Have: Experience supporting users in a large or multi‑department organization
• Nice to Have: Experience deploying or configuring workstations, peripherals, and software
• Nice to Have: Familiarity with IT service‑management processes

Pay: $23 - $25/hr

Position Type: Full-time

Environment: Professional enterprise / end‑user IT support

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.