Frontline IT Support Specialist (Tier 1)

Kavaliro; Sarasota (FL); On-site; USD 32,000 - 34,000; Full time

Job summary

Kavaliro is seeking a Service Desk Analyst to support a large professional organization with day-to-day end-user technology needs. This hands-on Tier 1 role focuses on troubleshooting, user interaction, and documenting issues in a structured enterprise environment.

You will handle Windows workstations, printers, and connectivity, manage tickets, assist with account access, escalate complex problems, and maintain knowledge articles for end users of varying technical skill levels.

Qualifications

• Experience in Help Desk, Service Desk or Desktop Support.
• Strong Windows troubleshooting and PC repair skills.
• Experience with ticketing systems and documenting steps.

Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system.
• Troubleshoot Windows workstations, software, printers and connectivity.
• Install and configure hardware and software.
• Create, track, update and document tickets through resolution.
• Assist users with account access and common system issues.
• Escalate complex problems to appropriate teams.

Skills

Windows troubleshooting

Ticketing system

Microsoft 365

Communication

Documentation

Prioritization

Customer service

Tools

Active Directory

Job description

Kavaliro is seeking a Service Desk Analyst to support a large professional organization with day-to-day end-user technology needs. This hands-on Tier 1 role focuses on troubleshooting, user interaction, and documenting issues in a structured enterprise environment.

You will handle Windows workstations, printers, and connectivity, manage tickets, assist with account access, escalate complex problems, and maintain knowledge articles for end users of varying technical skill levels.