Service Desk Analyst

Anduril-1; Quincy (MA); On-site; USD 77,000 - 102,000; Full time

Job summary

Anduril Industries is seeking a skilled IT Service Desk Technician to provide on-site and remote support for software and hardware across the Anduril tech-fleet. You will handle tickets, configure Windows, Linux and macOS endpoints, and help maintain inventory and asset management.

The role requires at least 3 years in a service desk, detailed orientation, experience with ticketing systems (Jira Service Management), and willingness to travel.

Qualifications

• 3+ years in a service desk or similar role.
• Strong knowledge of PC and Apple hardware.
• Detail-oriented with a high level of accuracy.
• Experience with a ticketing system and managing a ticket queue.
• Willing to participate in a weekly on-call rotation.
• Must be able to travel.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Responsibilities

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and escalate to the engineering team.
• Configure Windows, Linux and macOS endpoints with latest software and security stacks.
• Maintain inventory and asset management of endpoint hardware.
• Assist with license administration of end-user software (e.g., Office, Adobe, Matlab).
• Develop knowledge articles and SOPs for end users and internal IT.
• Support ongoing operational improvements and implementation projects as needed.

Skills

PC hardware

Apple hardware

Ticketing system

On-call rotation

Travel

Security clearance eligibility

Tools

Jira Service Management

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE ROLE

This position will support key day-to-day processes such as: technical support for software and hardware, configuring Windows, Linux and Apple computers with latest software and assisting with various upgrades across the Anduril tech-fleet. You will also support in maintaining Anduril’s inventory and asset management program.

WHAT YOU'LL DO

• Provide on-site and remote technical support for software and hardware.
• Handle tickets in the Jira Service Management system.
• Identify persistent problems and recurring failures and escalate to the engineering team.
• Windows, Linux and Apple computers. Configuring systems to ensure the latest software updates, device management and the Anduril security stack are installed for each endpoint.
• Inventory and Asset management of all endpoint hardware.
• Support and license administration of end user software including but not limited to Microsoft Office, Adobe, Lucid, Matlab, etc.
• Identify knowledge articles and SOPs for end users and internal IT.
• Assist with ongoing operational improvements and implementation projects as needed

REQUIRED QUALIFICATIONS

• A minimum of 3+ years of experience in a service desk technical role.
• Excellent knowledge of PC and Apple hardware.
• Extremely detailed oriented.
• Experience with a ticketing system and managing a ticket queue.
• Must participate in a weekly on call rotation.
• Must be able to travel if necessary.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

PREFERRED QUALIFICATIONS

• Experience with Linux.
• Experience with AWS Virtual Workspaces.
• Experience with MDM.

US Salary Range

$77,000 - $102,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. Explore Our Benefits.

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