Service Desk Analyst

Lennar; Miami (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid parental leave

Education assistance program

Adoption assistance

Vacation time

Job summary

Lennar is seeking an Onsite IT Technician I to provide basic technical support across Lennar associates. You will handle hardware, software, and end-user issues, manage data tasks, and support internal client relationships.

This role emphasizes timely ticket resolution and adherence to best-practice documentation. Responsibilities include troubleshooting workstation issues, coordinating video conferencing setups, and maintaining ServiceNow tickets.

Qualifications

• Basic understanding of technology standards.
• Ability to perform routine IT work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and elevate issues appropriately.
• High school diploma required or GED; CompTIA A+ or equivalent preferred.
• Minimum 1–3 years of relevant experience.
• Physical ability to lift up to 50 lbs and travel up to 25%.

Responsibilities

• Provide hardware, software, and end-user support.
• Support data management tasks.
• Assist in managing internal client relationships and standard requests.
• Follow documented support practices to resolve tickets.
• Provide basic incident resolution and escalation.
• Troubleshoot workstation issues and enacting warranties for repair.
• Maintain ServiceNow tickets with detailed notes.
• Coordinate tech setups for meetings and events, including video conferencing and A/V needs.
• Maintain, upgrade and install hardware and software as required.
• Report server downtime and LAN/WAN issues.
• Provide weekly status reports and coordinate third-party support.

Skills

Tech basics

Troubleshooting

Communication

Teamwork

Issue escalation

Education

High school diploma or GED

CompTIA A+ or equivalent preferred

Tools

ServiceNow

Video conferencing setups

Job description

Job Description

Join a Company that Empowers you to Build your FutureThe Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities On The Team

• Provide hardware, software, and end-user support.
• Support others by working on a variety of data management tasks.
• Help manage internal client relationships by carrying out standard requests.
• Follow best practice support documentation in resolving outstanding tickets.
• Provide basic incident resolution and escalation.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer's warranties for equipment repair.
• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report instances of server downtime and LAN/WAN connectivity issues immediately.
• Perform basic troubleshooting on LAN/WAN connectivity under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Basic understanding of technology standards.
• Ability to perform routine work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and elevate issues appropriately.
• High school diploma required or GED; relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 1-3 years of relevant experience.
• Physical ability to perform the job’s requirements, including frequent walking, standing, climbing stairs, and lifting up to 50 lbs.
• Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.