Service Desk Analyst

LAM Lennar Associates Mgmt LLC; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Education assistance

Adoption assistance

Vacation time

Job summary

Lennar is seeking an IT Technician I to provide basic hardware, software, and end-user support across divisions. The role involves resolving routine IT issues, managing data tasks, and supporting internal client relationships while adhering to service standards.

The ideal candidate has a high school diploma or GED, 1+ year of IT experience, and prefers or possesses CompTIA A+ or similar certifications. Join Lennar to contribute to dependable technology that underpins our construction teams and

Qualifications

• High school diploma required or GED; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 1+ years of IT experience required.

Responsibilities

• Provide hardware, software, and end-user support.
• Support data management tasks across divisions.
• Assist in managing internal client relationships by handling standard requests.
• Follow documented procedures and resolve tickets with basic escalation as needed.
• Troubleshoot and resolve workstation issues; apply manufacturer warranties when needed.
• Update ServiceNow tickets daily with accurate details.
• Coordinate tech for meetings and events, including video conferencing and A/V needs.
• Maintain, upgrade, and install hardware and software as required.
• Report server downtime and LAN/WAN connectivity issues promptly.
• Provide weekly status reports and coordinate with third-party support contractors.

Skills

Tech basics

Routine tasks

Troubleshooting

Communication

Problem escalation

Education

HS diploma or GED

Bachelor’s degree preferred

CompTIA A+ or equivalent preferred

Tools

ServiceNow

Job description

IT Technician I

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Onsite IT Technician I provides basic technical support for Lennar Associates. This role involves resolving hardware and software issues, managing data systems, and supporting internal client relationships. The Onsite IT Technician I will handle routine technical problems and ensure timely and effective service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Provide hardware, software, and end-user support.
• Support others by working on a variety of data management tasks.
• Help manage internal client relationships by carrying out standard requests.
• Follow best practice support documentation in resolving outstanding tickets.
• Provide basic incident resolution and escalation.
• Troubleshoot and resolve computer workstation issues.
• Enact manufacturer's warranties for equipment repair.
• Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details.
• Help different divisions prepare and coordinate project plans for the installation of technology equipment.
• Resolve printer and copier issues across the division.
• Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs.
• Maintain, upgrade, install, replace hardware, and software as required.
• Report instances of server downtime and LAN/WAN connectivity issues immediately.
• Perform basic troubleshooting on LAN/WAN connectivity under guidance.
• Provide weekly status reports summarizing activities and outstanding issues.
• Monitor and assist with coordinating third-party support contractors.
• Perform other duties as assigned by the Onsite IT Manager.

Requirements

• Basic understanding of technology standards.
• Ability to perform routine work assignments.
• Proficient in basic troubleshooting of IT issues.
• Good communication and teamwork skills.
• Ability to recognize and elevate issues appropriately.
• High school diploma required or GED required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred.
• Minimum 1+ years of experience is required.

Life at Lennar

• Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of.
• Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future.
• Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments.
• To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations.
• From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies.
• Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day.

At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

We’re Always Looking Ahead

Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.

Work Where Everyone’s Included

We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created our Everyone’s Included Advisory Council, and we’d love for you to be a part of our shared journey.

Join Our Talent Network

Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community! We look forward to connecting about career opportunities at Lennar.