Service Desk Team Lead

Lennar; Irving (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match up to 5%

Paid Parental Leave

Education Assistance Program

Adoption Assistance

Three weeks vacation annually

Home Purchase Discounts

Everyone’s Included Day

Job summary

Lennar is seeking a Lead Onsite IT Technician to provide advanced technical support and leadership for Lennar Associates. You will mentor other technicians, guide troubleshooting, and ensure smooth operation of computer systems, networks, and AV equipment across multiple sites.

You will coordinate with departments and vendors, maintain best-practice documentation, and produce weekly status reports while managing escalations and complex incidents to prevent recurrence.

Qualifications

• High school diploma or GED required; Bachelor's degree and IT certifications (e.g., CompTIA A+ or equivalent) preferred.

Responsibilities

• Provide advanced advice, mentorship, and training to IT Technicians, guiding troubleshooting and issue resolution.
• Lead by example in adopting and implementing best practices across the IT team.
• Coordinate with internal clients, departments, and third-party vendors to deliver technical solutions.
• Maintain and update ServiceNow tickets daily with accurate, reproducible details.
• Lead project planning for installation/configuration of technology equipment across divisions.
• Provide weekly status reports on activities and outstanding issues.

Skills

Advanced IT support

Mentorship

Project coordination

ServiceNow

LAN/WAN troubleshooting

Video conferencing

Education

Bachelor’s degree preferred

Tools

ServiceNow

Job description

We are LennarLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.A Career that Empowers You to Build Your FutureThe Lead Onsite IT Technician provides advanced technical support and leadership for Lennar Associates. This role involves offering advice, mentorship, and training to other technicians, ensuring the smooth operation of all computer systems, networks, and communications equipment. The Lead Onsite IT Technician will coordinate with various departments and third-party vendors to deliver superior customer service and technical solutions. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.Your Responsibilities on the TeamProvide advanced advice, mentorship, and training to IT Technicians, guiding them in troubleshooting and resolving complex issues. Lead by example in adopting and implementing best practices across the IT team. Assist senior colleagues in managing internal client relationships, handling complex technical requests, and ensuring a high level of client satisfaction. Produce, update, and maintain best practice support documentation. Offer end-to-end resolution of incidents, including proposing and implementing improvements to prevent future occurrences. Ensure that all incidents are thoroughly documented and analyzed in Service Now. Troubleshoot and resolve complex hardware and software issues. Enact manufacturer's warranties for equipment repair. Maintain and update Service Now tickets daily with accurate, scientific, and reproducible details. Lead the preparation and coordination of project plans for the installation and configuration of technology equipment across different divisions. Resolve printer and copier issues across the division. Arrange and coordinate technical support for meetings and events, including video conferencing and traditional audio/visual needs. Maintain, upgrade, install, replace hardware, and software as required. Report instances of server downtime and LAN/WAN connectivity issues immediately. Perform basic troubleshooting on LAN/WAN connectivity under guidance. Provide weekly status reports summarizing activities and outstanding issues. Monitor and assist with coordinating third-party support contractors. Perform other duties as assigned by the Onsite IT Manager.Your ToolboxDemonstrated understanding of advanced technology standards. Ability to perform and supervise complex installations and configurations. Proficient in troubleshooting a range of IT issues. Excellent communication, mentorship, and problem-solving skills. Ability to manage change effectively and understand its impact on business functions. High school diploma required or GED is required; Bachelor’s degree and relevant IT certifications (CompTIA A+ or equivalent) preferred. Minimum 5+ years of relevant experience.Life at LennarAt Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth. Lennar Associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, included:Benefits to make your heart smile!Comprehensive medical, dental, and vision benefits. Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts. Vacation – up to 3 weeks of vacation per year upon hire Holidays, sick leave, & personal days Everyone’s Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you. 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay. Paid maternity & bonding leave. New hire referral bonus program. Associate Assistance Plan. Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance Associate Discount Program through Perks at Work Associate Home Purchase Program If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.Physical & Office/Site Presence Requirements:Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. This is primarily an active position which requires the incumbent to have the ability to operate a motor vehicle, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Local commute within a 2-hour radius of the division office and occasional travel (up to 25%) to remote offices within the United States. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.Life at LennarAt Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn< https://www.linkedin.com/company/lennar/ > for the latest job opportunities.Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.