LTG - Manager, Information Technology

Lennar USA; Irvine (CA); On-site; USD 138,000 - 185,000; Full time

Job summary

Lennar is hiring an Onsite IT Manager to lead a team of IT technicians across Division and Field Offices. The role focuses on delivering high-quality support, driving standardization, and aligning with enterprise IT strategies.

Candidates should bring 5+ years of leadership experience, ITIL knowledge, and strong skills in service design, budgeting, and project management. Occasional travel up to 25% is required.

Qualifications

• 5+ years of relevant experience including lead or supervisory roles.
• Bachelor’s degree or equivalent certification preferred.
• ITIL certification preferred.

Responsibilities

• Define and execute an Onsite IT support strategy that aligns with enterprise goals and supports business growth.
• Lead and manage a team of Onsite IT technicians, ensuring consistent and reliable support across Division and Field Offices.
• Drive standardization, operational excellence, and continuous improvement across all supported locations.
• Establish and track KPIs to measure performance, promote accountability, and ensure adherence to SLAs for incident resolution and service delivery.
• Provide mentorship, coaching, and development opportunities to technicians to build a high-performing team.
• Collaborate with cross-functional IT teams including Infrastructure, Security, Engineering, and Service Desk to deliver integrated solutions.
• Serve as a key execution partner for enterprise IT initiatives, ensuring successful implementation at Division and Field Office level.
• Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001.
• Act as an advocate for field needs and represent Onsite IT perspectives in planning discussions.
• Drive the creation and maintenance of operational documentation, including knowledge articles and onboarding materials.
• Champion a culture of collaboration, accountability, and customer-focused service across the team.

Skills

Team leadership

IT service design

Strategic thinking

Communication skills

Project management

Security integration

Disaster Recovery

Budgeting

Customer service focus

Education

Bachelor’s degree or equivalent certification

ITIL certification

Job description

Onsite IT Manager

We are Lennar

Lennar is one of the nation’s leading homebuilders, dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. We build quality homes, provide exceptional customer service, give back to the communities where we live and work, and foster a culture of opportunity and growth throughout our Associates’ careers. Lennar has been recognized as a Fortune 500® company and consistently ranks among the top homebuilders in the United States.

Join a Company that Empowers You to Build Your Future.

The Onsite IT Manager is a strategic and operational leader responsible for overseeing a team of Onsite IT technicians and ensuring the delivery of high-quality technical support for Lennar’s Division and Field Offices. This role focuses on driving consistency, operational excellence, and continuous improvement while supporting business operations at scale.

• A career with purpose.
• A career built on making dreams come true.
• A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team

• Define and execute an Onsite IT support strategy that aligns with enterprise goals and supports business growth.
• Lead and manage a team of Onsite IT technicians, ensuring consistent and reliable support across Division and Field Offices.
• Drive standardization, operational excellence, and continuous improvement across all supported locations.
• Establish and track KPIs to measure performance, promote accountability, and ensure adherence to defined SLAs for incident resolution and service delivery.
• Provide mentorship, coaching, and development opportunities to technicians to build a high-performing and resilient team.
• Collaborate with cross-functional IT teams including Infrastructure, Security, Engineering, and Service Desk to deliver integrated, end-to-end solutions.
• Serve as a key execution partner for enterprise IT initiatives, ensuring successful implementation at the Division and Field Office level.
• Promote governance and adherence to enterprise IT policies, SOPs, and frameworks such as ITIL and ISO 27001.
• Act as an advocate for field needs and represent Onsite IT perspectives in planning and execution discussions.
• Drive the creation and maintenance of operational documentation, including knowledge articles and onboarding materials, to support scalable and repeatable processes.
• Champion a culture of collaboration, accountability, and customer-focused service across the team.

Requirements

• 5+ years of relevant experience, including lead or supervisory experience.
• Bachelor’s degree or equivalent certification preferred.
• ITIL certification preferred.

Additional Skills

• Knowledge of IT service design, implementation, and operations.
• Must be able to learn, understand, and apply new technologies.
• Strong strategic thinking paired with hands‑on operational oversight.
• Effective presentation and communication skills.
• Basic financial planning and budgeting experience.
• Solid understanding of project management principles and technical infrastructure fundamentals.
• Experience integrating security methods and requirements into IT operations.
• Ability to manage IT services to defined Service Level Agreements.
• Understanding of Disaster Recovery methods and processes.
• Comfortable working in a fast‑paced, evolving environment with shifting priorities.
• Responds to project adjustments and changes promptly and efficiently.
• Flexible and adaptable during times of change.
• Ability to work effectively with individuals across a broad range of disciplines and communication styles.
• Strong collaboration and relationship‑building skills with peers, leadership, and business partners.
• Strong written and verbal communication skills.
• Strong interpersonal, organizational, and operational skill sets.
• Ability to research and evaluate technical solutions and project‑related issues.
• Willingness and ability to learn and apply new technologies.
• Strong customer service focus.
• Ability to prioritize and execute tasks effectively in a high‑pressure environment.
• Tenacious, driven, energetic, and demonstrates a high degree of professional integrity.
• Ability to follow direction, accept constructive feedback, and work collaboratively with supervisors and peers.

Travel Requirements

• Up to 25%

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position requiring the ability to operate computer equipment; speak and hear; bend, stoop, and reach; and lift, move, and carry up to 25 lbs. Finger dexterity is required. Travel of approximately 10–25% is expected.

This description outlines the basic responsibilities and requirements for the position and is not a comprehensive listing of all duties. Responsibilities and activities may change at any time with or without notice.

• This information is intended to be a general overview and may be modified by the company due to factors affecting the business.

General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an annual salary of $138,411.59 - $184,549, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well‑being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.