Service Desk Analyst

TEKsystems; Louisville (KY); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

TEKsystems in Louisville, KY is seeking a Level 1 IT Support Help Desk Technician to provide onsite end-user support for a healthcare client. This contract role offers hands-on experience, career development, and a collaborative team environment.

You will handle phone support, remote troubleshooting, ticket management, and Active Directory tasks on Windows systems. The position is 100% onsite in Louisville and suitable for those looking to grow in IT support.

Qualifications

• Prior help desk or service desk experience preferred.
• Strong customer service and communication skills.
• Familiarity with remote desktop tools, ticketing systems, and Active Directory.
• Commitment to providing timely and effective technical support.

Responsibilities

• Provide phone-based technical support to internal employees.
• Remotely troubleshoot and resolve issues on users' PCs.
• Manage and resolve tickets using a ticketing system.
• Perform password resets and account management via Active Directory.
• Support Windows operating systems and related software.

Skills

Customer service

Communication

Tools

Active Directory

Remote Desktop

Ticketing systems

Windows

Job description

Job Summary

TEKsystems is in search of a Level 1 IT Support Help Desk Technician to support one of our healthcare clients. This is a long-term opportunity, offering hands-on experience and career development in a collaborative environment. This position is 100% onsite in Louisville, KY.

Key Responsibilities

• Provide phone-based technical support to internal employees
• Remotely troubleshoot and resolve issues on users PCs
• Manage and resolve tickets using a ticketing system
• Perform password resets and account management via Active Directory
• Support Windows operating systems and related software

Qualifications

• Prior help desk or service desk experience preferred
• Strong customer service and communication skills
• Familiarity with remote desktop tools, ticketing systems, and Active Directory
• Commitment to providing timely and effective technical support

Why Join Us?

• Be part of a respected healthcare organization
• Gain valuable experience in Tier 1-2 support
• Enjoy a stable, long-term opportunity with room for growth

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay And Benefits

The pay range for this position is $19.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Louisville, KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.