Service Desk Analyst

ManpowerGroup; Columbus (OH); Hybrid; USD 25,000 - 33,000; Full time

Job summary

ManpowerGroup in Columbus, OH is recruiting for a Service Desk Analyst to join the IT Service Desk as a contingent worker. This hybrid role requires two days onsite and three days remote in Columbus, Ohio, at $21/hour on W2.

You will provide first-level support for hardware/software, troubleshoot and resolve incidents, and document resolutions in the ticketing system while delivering excellent customer service to end users.

Qualifications

• Previous Service Desk, Help Desk, or Technical Support experience.
• Strong troubleshooting, communication, and customer service skills.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Ability to work independently and collaboratively in a hybrid environment.

Responsibilities

• Provide first-level technical support for hardware, software, and system-related issues.
• Respond to and resolve service requests and incidents in a timely and professional manner.
• Troubleshoot and support Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Document issues, resolutions, and service requests within the ticketing system.
• Deliver excellent customer service while supporting end users across the organization.

Skills

Customer service

Troubleshooting

Communication

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Our Client is seeking a Service Desk Analyst to join its IT Service Desk team as a contingent worker. This is a hybrid position based in Columbus, Ohio.

Job Title: Service Desk Analyst

Location: Columbus, OH Hybrid (2 days onsite and 3 days remote)

Pay Range: $21/hr on W2

What’s the Job?

Key Responsibilities

• Provide first-level technical support for hardware, software, and system-related issues.
• Respond to and resolve service requests and incidents in a timely and professional manner.
• Troubleshoot and support Microsoft Office applications, including Outlook, Excel, Word, and Teams .
• Document issues, resolutions, and service requests within the ticketing system.
• Deliver excellent customer service while supporting end users across the organization.

What’s Needed?

• Previous Service Desk, Help Desk, or Technical Support experience.
• Strong troubleshooting, communication, and customer service skills.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams .
• Ability to work independently and collaboratively in a hybrid environment.

This is an excellent opportunity for a customer-focused IT professional looking to grow their career within a collaborative and supportive environment.

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.