Service Desk Analyst

ManpowerGroup Global, Inc.; United States; Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ManpowerGroup Global, Inc. is seeking a Service Desk Analyst for its IT Service Desk team in Columbus, Ohio. This hybrid position entails two days onsite and three days remote, with a pay range of $21 per hour on W2.

You will provide first-level support for hardware, software, and Microsoft Office applications, while delivering excellent customer service and maintaining thorough ticket documentation.

Qualifications

• Proven experience in service/help desk or technical support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work effectively in a hybrid onsite/remote environment.

Responsibilities

• Provide first-level technical support for hardware, software, and system issues.
• Respond to and resolve service requests and incidents promptly and professionally.
• Troubleshoot and support Microsoft Office applications (Outlook, Excel, Word, Teams).
• Document issues, resolutions, and requests in the ticketing system.
• Deliver excellent customer service to end users across the organization.

Skills

Troubleshooting

Communication

Customer service

Independent work

Hybrid teamwork

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Our Client is seeking a Service Desk Analyst to join its IT Service Desk team as a contingent worker. This is a hybrid position based in Columbus, Ohio.
Job Title:Service Desk Analyst
Location:Columbus, OH Hybrid (2 days onsite and 3 days remote)
Pay Range: $21/hr on W2

What’s the Job?

Key Responsibilities

• Provide first-level technical support for hardware, software, and system-related issues.
• Respond to and resolve service requests and incidents in a timely and professional manner.
• Troubleshoot and support Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Document issues, resolutions, and service requests within the ticketing system.
• Deliver excellent customer service while supporting end users across the organization.

What’s Needed?

• Previous Service Desk, Help Desk, or Technical Support experience.
• Strong troubleshooting, communication, and customer service skills.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Ability to work independently and collaboratively in a hybrid environment.

This is an excellent opportunity for a customer-focused IT professional looking to grow their career within a collaborative and supportive environment.

About ManpowerGroup, Parent Company of:

Manpower, Experis and Talent Solutions

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.