Service Desk Agent - Salt Lake City, UT

Unisys; Salt Lake City (UT); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player seeks a Service Desk Agent to join their team in Salt Lake City. In this dynamic role, you will tackle a range of IT support issues, providing exceptional service to clients and assisting Level 1 agents with their queries. Your problem-solving and analytical skills will be essential as you navigate complex incidents and ensure a smooth resolution process. This company is committed to fostering a supportive work environment with unlimited paid time off and a comprehensive benefits package, making it an exciting opportunity for those looking to grow their careers in technology.

Benefits

Unlimited Paid Time Off

401(k) Match

Comprehensive Healthcare

HSA Matching

Ongoing Learning Opportunities

Qualifications

• 1-2 years of relevant experience in IT support or customer service.
• IT Certifications are a plus.

Responsibilities

• Answer moderately complex questions and resolve service requests.
• Support L1 agents with client incidents and requests.

Skills

Problem Solving

Analytical Skills

Customer Service

IT Support

Education

High School Diploma/GED

Job description

Service Desk Agent - Salt Lake City, UT page is loaded

Service Desk Agent - Salt Lake City, UT

Apply locations Salt Lake City, UT, United States of America time type Full time posted on Posted Yesterday job requisition id REQ565433

What success looks like in this role:

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.• Escalates complex problems to other resolver teams or vendors.• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

High School Diploma/GED required

1-2 years of relevant experience, or combined education and experience.
IT Certifications are a plus.

Benefit Highlights:

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview Notice:

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#LI- MT1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .

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Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.

Notice For U.S. Applicants:Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity