Service Designer III: 26-02844

Akraya; San Diego (CA); Hybrid; USD 90.000 - 96.000; Vollzeit

Zusammenfassung

Akraya is seeking a Service Design Lead to own the full lifecycle of service design initiatives in a hybrid San Diego setting. You will envision compelling customer experiences that align with business goals and win stakeholder endorsement through clear storytelling and prototyping.

The ideal candidate excels in complex environments, balancing priorities and driving consensus across diverse teams to achieve strategic outcomes.

Qualifikationen

• Experience making customer-centric decisions in complex programs.
• Strong analytical and strategic thinking capabilities are essential.
• Excellent communication and presentation skills are required for stakeholder alignment.

Aufgaben

• Lead end-to-end service design initiatives from concept to delivery.
• Develop and present customer experience strategies using prototypes.
• Facilitate collaboration among product, design, research, and operations teams.
• Articulate service visions to drive understanding and buy-in across stakeholders.
• Proactively identify and manage project risks and dependencies.

Kenntnisse

Customer-centric mindset

Analytical thinking

Communication & presentation

Jobbeschreibung

Primary Skills

Service Design Methodologies (advanced), Prototyping (advanced), Stakeholder Management (advanced), Project Planning (advanced), Cross-functional Collaboration (advanced)

Contract Type

W2 Duration: 5 Months Location: San Diego, CA (#LI-Hybrid) Pay Range: $65-$70/hr #LP

Job Summary

This role is responsible for leading the entire lifecycle of service design initiatives, from initial concept and planning through to successful delivery. You will be instrumental in envisioning and articulating compelling customer experiences that align with business objectives and inspire stakeholders. The ideal candidate thrives in complex environments, adeptly balancing multiple priorities and fostering consensus across diverse teams to achieve strategic goals.

Key Responsibilities

• Lead the end-to-end planning and execution of service design projects.
• Develop and present innovative customer experience strategies using prototypes.
• Facilitate collaboration and alignment among product, design, research, and operations teams.
• Articulate service visions to drive organizational understanding and buy-in.
• Proactively identify and manage project risks and dependencies.

Must-Have Skills

• Champion customer-centric decision-making.
• Demonstrate strong analytical and strategic thinking capabilities.
• Possess excellent communication and presentation skills.

Industry Experience

This role requires experience in designing and optimizing complex, multi-stakeholder service offerings within a technology-driven industry.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!