Service Design Lead — End-to-End CX

Akraya; San Diego (CA); Hybrid; USD 90,000 - 96,000; Full time

Job summary

Akraya, Inc. seeks a Service Design Lead to own the full lifecycle of service design initiatives in a hybrid San Diego environment. You will envision and articulate compelling customer experiences aligned with business goals and drive stakeholder buy-in.

The role balances multiple priorities, guides diverse teams, and delivers strategic outcomes in a technology-driven setting. This is a 5-month W2 contract in sunny San Diego, with a pay range of $65-$70 per hour.

Responsibilities

• Own the full lifecycle of service design initiatives.
• Envision and articulate compelling customer experiences aligned with business goals and drive stakeholder buy-in.

Job description

Akraya, Inc. seeks a Service Design Lead to own the full lifecycle of service design initiatives in a hybrid San Diego environment. You will envision and articulate compelling customer experiences aligned with business goals and drive stakeholder buy-in.

The role balances multiple priorities, guides diverse teams, and delivers strategic outcomes in a technology-driven setting. This is a 5-month W2 contract in sunny San Diego, with a pay range of $65-$70 per hour.