Service Dept Manager — Grow Revenue & Service Quality

Audi North OC; Placentia (CA); On-site; USD 120,000 - 240,000; Full time

Job summary

Audi North OC in California is seeking a Service Manager to lead a busy, profit-focused service department. You will staff, train, and evaluate technicians while ensuring quality repairs, accurate records, and competitive customer pricing.

The role requires strong organizational and communication skills, budgeting experience, and the ability to implement marketing plans to grow service revenue. ASE certification and a related degree are preferred, with extensive automotive service exposure.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Two to three years' service experience or equivalent.
• ASE Certification preferred or required.
• Bachelor's degree preferred for advanced opportunities.
• Strong communication and leadership abilities.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures none are missing and all are processed correctly.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks.
• Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Directs and schedules the work of the employees in the service department.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures customers' service files are up-to-date and readily available for reference.
• Ensures all customers are greeted and given fair estimates on costs and time required for repairs.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and per dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service.
• Establishes and maintains good working relationships with other departments.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company's business.
• Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed.
• Understands and follows work rules and procedures.
• Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates.
• Follows lawful directions from supervisors.
• Upholds the company's non-disclosure and confidentiality policies and agreements.
• Attends company meetings as required.
• Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy.
• Other duties as assigned.

Skills

Leadership

Staff management

Budgeting

Training and development

Customer service

Microsoft Office

Excellent communication

Education

High school diploma or equivalent

Bachelor's degree (B.A.) from four-year college or university

ASE Certification

Tools

Microsoft Office Suite

Job description

Audi North OC in California is seeking a Service Manager to lead a busy, profit-focused service department. You will staff, train, and evaluate technicians while ensuring quality repairs, accurate records, and competitive customer pricing.

The role requires strong organizational and communication skills, budgeting experience, and the ability to implement marketing plans to grow service revenue. ASE certification and a related degree are preferred, with extensive automotive service exposure.