Service Department Manager

Engineering Sales Associates (ESA); Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A veteran-owned service provider is seeking a Service Department Manager to oversee operations in Charlotte, NC. This role is responsible for managing the service team and ensuring execution of compressed air system maintenance and repairs. Ideal candidates should have over 5 years of experience in service operations, particularly in compressed air systems, and demonstrate strong leadership and communication skills. Benefits and competitive salary will be offered.

Qualifications

• 5+ years of experience in compressed air systems service operations, industrial service management, or related leadership.
• Strong working knowledge of air compressors, air dryers, and treatment systems.
• Proficiency with service quoting, job costing, and scheduling.

Responsibilities

• Lead service operations supporting customers across industry and medical systems.
• Manage day-to-day service operations including quoting and scheduling.
• Ensure high customer service experience and technician productivity.

Skills

Compressed air systems service operations

Industrial service management

Customer service

Service P&L management

Technical communication

ERP software

Microsoft Office tools

Tools

ERP systems

Service dispatch software

Job description

Engineering Sales Associates (ESA) is a veteran-owned and operated solutions provider specializing in compressed air systems since 1961. As an authorized Gardner Denver distributor, ESA offers emergency and preventive maintenance services, equipment, rentals, and parts. With a mission to support operational efficiency and profitability for their clients, they emphasize transparency, customer-centric service, and value creation. ESA’s core values of integrity, courage, resilience, innovation, and accountability define their approach to exceeding customer expectations, making them a trusted partner in the industry.

Job Title: Service Department Manager

Supervises: Service Technicians

Job Summary

The Service Department Manager is responsible for leading the service operations supporting customers across general industry and medical system applications. This role ensures the successful execution of compressed air system service, maintenance, troubleshooting, installation, and repair work while delivering best-in-class customer experience, strong technician productivity, and profitable service performance. This position is accountable for managing day-to-day service operations, including quoting, purchase order processing, job scheduling, parts coordination, technician alignment, vendor coordination, and department P&L performance. The Service Department Manager also works cross-functionally with other departments to ensure seamless project and service delivery.

Compressed Air System Services Supported

The Service Department Manager oversees service execution for equipment and systems, including (but not limited to):

• Air Compressors (rotary screw, reciprocating, oil-free, etc.)
• Air Dryers (refrigerated, desiccant, membrane)
• Blowers
• Medical Air & Medical Vacuum Systems (including healthcare-grade system requirements)

Services include:

• Preventive maintenance programs
• Emergency service and troubleshooting
• Installations and start-ups
• System audits and corrective actions
• Repair and rebuild services
• Upgrades, retrofits, and compliance-related service work

Required Qualifications

• 5+ years of experience in compressed air systems service operations, industrial service management, or related field service leadership.
• Strong working knowledge of:
• Air compressors
• Air dryers and treatment systems
• Vacuum and blower systems
• Industrial and medical air applications
• Proven experience with service quoting, job costing, and scheduling.
• Demonstrated ability to manage service P&L and profitability.
• Strong customer service and communication skills.
• Proficiency in ERP, service dispatch software, and Microsoft Office tools.

Preferred Qualifications

• Experience in an air compressor distributorship or manufacturer-authorized service provider.
• Familiarity with medical air and vacuum compliance expectations (NFPA 99 exposure is a plus).
• Technical certifications or OEM training in compressed air equipment.
• Prior leadership experience managing multiple technicians and a high-volume service schedule.
• Service Operations & Execution
• Quoting, Job Planning, and Order Processing
• Customer Communication & Service Coordination
• Parts, Inventory, and Vendor Management
• Technician Leadership & Performance Management
• Department Financial & Performance Management
• Cross-Functional Collaboration
• Quality, Safety, and Compliance

Work Environment & Physical Requirements

• Office-based with frequent interaction with technicians and customers.
• Occasional travel to customer sites for job walks, escalations, or project coordination.
• Must be able to work extended hours as needed to support emergency service response.