Service Department Leader

Penske Automotive Group; Sesachacha (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Penske Automotive Group is seeking a Service Manager to lead the Nantucket dealership service department, driving profitability through effective staffing, scheduling, and customer care. The role focuses on budgeting, staffing, and ensuring quality maintenance records and a strong parts and service workflow.

Key responsibilities include hiring and developing staff, maintaining compliance with regulations, and building lasting customer relationships to promote repeat business.

Qualifications

• High school diploma or equivalent.
• Two to three years' service experience or equivalent.
• ASE Certification
• Bachelor's degree preferred
• Strong communication and teamwork abilities

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff
• Prepares and administers an annual operating budget for the service department
• Maintains reporting systems required by general management and the factory
• Monitors technicians' daily productivity reports and payroll records
• Establishes and maintains good working relationships with customers to encourage repeat business
• Directs and schedules the work of the employees in the service department
• Ensures compliance with federal, state, local regulations affecting service operations

Skills

Hiring personnel

Team leadership

Organization

Communication skills

Microsoft Office

Time management

Detail-oriented

Education

High school diploma or equivalent

ASE Certification

Bachelor's degree

Job description

Penske Automotive Group is seeking a Service Manager to lead the Nantucket dealership service department, driving profitability through effective staffing, scheduling, and customer care. The role focuses on budgeting, staffing, and ensuring quality maintenance records and a strong parts and service workflow.

Key responsibilities include hiring and developing staff, maintaining compliance with regulations, and building lasting customer relationships to promote repeat business.