Service Manager

Penske Automotive Group; Nantucket (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Housing provided

Health insurance

401k with company match

Career growth opportunities

Job summary

Don Allen Ford Nantucket is seeking an experienced Service Manager to lead the service department, drive efficiency and profitability, manage costs, and build a loyal clientele while upholding high service standards. Relocation to Nantucket, MA is required and housing is available.

Penske Automotive Group offers a comprehensive benefits program including health care, a 401(k) with company match, ongoing training, and a values-driven culture that emphasizes integrity, teamwork and customer

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Proven leadership in automotive service management (minimum 2 years).

Responsibilities

• Lead a high-performing service department to maximize production and profitability.
• Control costs while delivering a world-class customer experience.
• Build and maintain a loyal clientele and uphold service records.
• Set and achieve sales and profit objectives.
• Ensure the service team is well-trained and motivated.

Skills

Customer experience focus

Team leadership

Job description

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department.

• Relocation to Nantucket, MA is required for this position, and housing is available.*

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers.

We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Service Manager is responsible for running an efficient and profitable service department. This manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service management.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.