Director of Service & Parts Operations

Penske Automotive Group; Santa Ana (CA); On-site; USD 180,000 - 300,000; Full time

Job summary

Penske Automotive Group is seeking a Service and Parts Director to manage the service and parts departments in a dynamic dealership environment. The role emphasizes budgeting, staff leadership, and ensuring customer satisfaction across service and parts operations.

The candidate will forecast departmental goals, hire and train managers, and collaborate with leadership to improve profitability while maintaining compliance with federal, state, and local regulations.

Qualifications

• Requires high school diploma or equivalent with 3–5 years of parts and service experience.
• Preferred AA degree; related experience may substitute.
• Strong leadership and budgeting abilities required.

Responsibilities

• Forecasts goals for service and parts departments.
• Hires, trains, and monitors department managers.
• Prepares annual operating budget for service and parts.
• Directs and schedules work of department staff.
• Ensures compliance with regulations and safety standards.
• Maintains customer satisfaction and handles complaints.
• Develops pricing plans for service and parts.
• Aims to improve profitability with department managers.
• Keeps abreast of equipment and tools and recommends purchases.

Skills

Leadership

Team Management

Budgeting

Communication

Strategic Planning

Education

High School Diploma or equivalent

Associate's Degree (A.A.) preferred

Job description

Penske Automotive Group is seeking a Service and Parts Director to manage the service and parts departments in a dynamic dealership environment. The role emphasizes budgeting, staff leadership, and ensuring customer satisfaction across service and parts operations.

The candidate will forecast departmental goals, hire and train managers, and collaborate with leadership to improve profitability while maintaining compliance with federal, state, and local regulations.