Service Department BDC

R C Lacy, Inc; Town of Catskill (NY); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Resumo da oferta

R C Lacy, Inc. is seeking a Service Department BDC professional to answer phones, gather customer and vehicle information, and schedule appointments for Ford service. You will help set up loaner cars and verify insurance before maintenance is scheduled.

The role emphasizes fast-paced multitasking, a positive attitude, and a long-term career with a growing organization. Prior Ford experience is a plus, and strong customer service is essential.

Qualificações

• Previous Ford dealership experience is a plus
• Knowledge of automobiles is a plus
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service consultant is a plus
• Maintain a service schedule
• Ability to multitask
• Very energetic personality
• Desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude

Responsabilidades

• Answering the phones promptly
• Setting up appointments
• Setup pick up and drop off appointments
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Establish follow up time

Conhecimentos

Customer service

Communication

Multitasking

Formação académica

High school diploma

Ferramentas

Computer skills

Automotive knowledge

Descrição da oferta de emprego

The responsibilities of a Service Department BDC include answering phones, listening to their needs, and scheduling appointments as needed. They may also need help set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Department BDC Responsibilities:

• Answering the phones promptly
• Setting up appointments
• Setup pick up and drop off appointments
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Establish follow up time

Service Department BDC Requirements:

• Previous experience at a Ford dealership is a plus
• Knowledge of automobiles is a plus
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service consultant is a plus
• Maintain a Service schedule
• Ability to multitask
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.