Service Advisor

Courtesy Ford, Inc.; Altoona (PA); Presencial; USD 38.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Descripción de la vacante

Courtesy Ford, Inc. is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments while coordinating loaner cars and verifying insurance before maintenance. You will report vehicle symptoms, estimate costs, and keep customers updated on progress, ensuring accurate final invoices.

The role emphasizes strong customer service, knowledge of automobiles, and a long-term career with a growing dealership family that values service to customers and the community.

Formación

• Recent experience in a Ford dealership is a plus.
• Ability to identify problems quickly and understand vehicle symptoms.
• Strong knowledge of automobiles and service procedures.
• Proven record of customer satisfaction.
• Willingness to learn new programs and technology.

Responsabilidades

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report vehicle symptoms as described by customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate labor and parts estimate
• Establish follow up time
• Monitor progress and update customers frequently
• Verify final invoice reconciles with the work performed
• Explain all completed work and charges

Conocimientos

Customer service

Communication

Problem solving

Computer skills

Physical stamina

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)
• Base pay - Bi weekly + Commission / Bonus

Service Advisor Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.