Service Department Associate: Growth & Training

ReEmployAbility, Inc; Tampa (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Paid holidays

Training & development

Career advancement

Job summary

ReEmployAbility, Inc seeks entry-level professionals to join the Service Department, where you will provide exceptional customer service to clients, participants, nonprofit partners, and internal teams. This developmental role includes training, support, and opportunities to grow within the department as you demonstrate skills, performance, and adaptability.

You will gain experience across multiple functions, with potential advancement into specialized positions based on performance, business

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service or related experience.
• Ability to pass a background check.

Responsibilities

• Provide exceptional customer service to clients, participants, nonprofit partners, and internal team members.
• Conduct inbound and outbound calls, emails, and other communications to support program operations.
• Accurately document interactions and maintain records with attention to detail.
• Follow established processes, client requirements, and departmental procedures to ensure quality and compliance.
• Meet or exceed established productivity, quality, and KPIs.
• Support administrative and operational tasks, including data entry, account maintenance, correspondence, and follow-up activities.
• Utilize critical thinking and problem-solving skills to address routine issues and elevate concerns as needed.
• Collaborate effectively with team members and adapt to changing priorities and business needs.
• Participate in training and development opportunities to build proficiency across Service Department functions.
• Other duties as assigned.

Skills

Strong communication skills

Customer service

Attention to detail

Multitasking

Organizational skills

Microsoft Outlook

Microsoft Word

Problem-solving

Teamwork

Reliability

Education

High School Diploma or equivalent

Associate's or Bachelor's Degree in Business, Communications, Human Services, or related field

Tools

Microsoft Outlook

Microsoft Word

Job description

ReEmployAbility, Inc seeks entry-level professionals to join the Service Department, where you will provide exceptional customer service to clients, participants, nonprofit partners, and internal teams. This developmental role includes training, support, and opportunities to grow within the department as you demonstrate skills, performance, and adaptability.

You will gain experience across multiple functions, with potential advancement into specialized positions based on performance, business