Service Department Administrator

Germain Motor Company; Beavercreek Township (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) employer match

Paid vacation/holidays

Competitive wages

Professional development

Company outings

Employee discounts

Job summary

Germain Ford of Beavercreek is seeking a Service Department Administrator to oversee office tasks, coordinate customer communications, and ensure efficient service operations. You will handle warranty administration, schedule appointments, process work orders and invoices, and work with technicians and parts staff to keep workflow smooth.

We offer comprehensive health/dental/vision insurance, a 401(k) match, paid vacation, competitive wages, and opportunities for professional development in a

Qualifications

• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency with software applications for warranty processing.

Responsibilities

• Warranty administration
• Manage appointment scheduling and service desk operations
• Process work orders, service invoices, and parts orders
• Communicate with customers regarding service status
• Coordinate with technicians and parts department to ensure smooth workflow
• Maintain and update service records and customer databases
• Provide administrative support to Service Manager and team

Skills

Organizational skills

Multitasking

Customer service

Communication

Warranty processing software

Job description

Germain Ford of Beavercreek

Service Department Administrator

Beavercreek, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As the Administrator, you will be responsible for managing office tasks, coordinating customer communications, and ensuring the service department operates efficiently to deliver excellent customer service.

Responsibilities

• Warranty administration
• Manage appointment scheduling and service desk operations
• Process work orders, service invoices, and parts orders accurately
• Communicate effectively with customers regarding service status and inquiries
• Coordinate with technicians and parts department to ensure smooth workflow
• Maintain and update service records and customer databases
• Provide administrative support to Service Manager and team

Requirements

• Prior experience as a Warranty Administrator in the automotive industry
• Knowledge of warranty processes and procedures
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proficiency in software applications for processing warranty claims

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.