Automotive Warranty Administrator

Germain Honda of Dublin; Beavercreek (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Paid vacation and holidays

Competitive wage plans

Professional development

Employee discounts

Company outings and activities

Job summary

Germain Ford of Beavercreek in Beavercreek, OH is seeking an Automotive Warranty Administrator to manage warranty claims, verify eligibility, and ensure compliance with manufacturer policies within our service department.

You will collaborate with technicians and service managers to resolve warranty issues, communicate with manufacturers, and maintain detailed warranty records while staying current on policy changes.

Qualifications

• Experience in automotive warranty administration or similar role.
• Strong attention to detail and organization.
• Proficiency with warranty software and MS Office.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of automotive service operations is a plus.

Responsibilities

• Process and submit warranty claims accurately and in a timely manner.
• Review repair orders for warranty eligibility and verify repair accuracy.
• Communicate with manufacturers regarding warranty issues and reimbursements.
• Maintain warranty records and documentation to ensure compliance with company and manufacturer standards.
• Collaborate with service technicians and management to resolve warranty-related issues.
• Stay up-to-date with changes in warranty policies and procedures.

Skills

Warranty administration

Attention to detail

Organizational skills

Warranty software

MS Office

Communication

Teamwork

Automotive knowledge

Tools

Warranty management software

Microsoft Office

Job description

Germain Ford of Beavercreek

Automotive Warranty Administrator

Beavercreek, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Warranty Administrator, will be responsible for managing warranty claims and ensuring compliance with manufacturer policies to support our service department and enhance customer satisfaction.

Responsibilities:

• Process and submit warranty claims accurately and in a timely manner.
• Review repair orders for warranty eligibility and verify repair accuracy.
• Communicate with manufacturers and vendors regarding warranty issues and reimbursements.
• Maintain warranty records and documentation to ensure compliance with company and manufacturer standards.
• Collaborate with service technicians and management to resolve warranty-related issues.
• Stay up-to-date with changes in warranty policies and procedures.

Requirements:

• Previous experience in automotive warranty administration or a similar role preferred.
• Strong attention to detail and organizational skills.
• Proficiency with warranty management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of automotive service operations is a plus.

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.