Service Delivery Technician I

CyrusOne; Whitney (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician in the United States (Texas) to be a hands-on client touchpoint and central contact for incidents and requests. You will handle shipping, receiving, ticketing and basic IT/facility tasks, while providing strong customer service, clear communication and efficient problem-solving in a fast-paced, on-site environment.

On-call rotations and extended hours during emergencies may be required, and you will work with cross-functional teams to maintain

Qualifications

• 0–1 year of customer service experience in tech or related environment.
• Strong written and verbal communication skills.
• Ability to learn quickly and handle multiple tasks.

Responsibilities

• Assembles, orders and prepares goods for shipment.
• Records shipment data including weight, charges and space availability.
• Load and unload trucks.
• Receives and unpacks materials and supplies.
• Reports damages and discrepancies for accounting and record-keeping purposes.
• Responsible for managing the internal transport of materials.
• Completes shipping and receiving reports.
• Monitor e-mail queue and log all e-mails within the ticketing system.
• Monitor ticket queue and follow-up on open tickets within designated time frame.
• Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoot issues related to the critical infrastructure using test equipment.
• Perform related services including janitorial, inventory and internal department tasks.
• Escort Client’s customer and visitors in CyrusOne facilities.
• With assistance rack/unrack equipment as per customer instructions.
• Rotate tapes/exchange tapes.

Skills

Customer service

Communication skills

Problem solving

PC skills

Multitasking

On-call readiness

Extended hours readiness

Education

High-School diploma

GED equivalent

College degree preferred

Job description

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

What You Will Do:

• Assembles, orders and prepares goods for shipment
• Records shipment data, including weight, charges and space availability
• Load and unload trucks
• Receives and unpacks materials and supplies
• Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
• Responsible for managing the internal transport of materials
• Completes shipping and receiving reports
• Monitor e-mail queue and log all e-mails within the ticketing system
• Monitor ticket queue and follow-up on open tickets within designated time frame
• Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoot issues related to the critical infrastructure using test equipment
• Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
• Escort Client’s customer and visitors in CyrusOne facilities
• With assistance rack/unrack equipment as per customer instructions
• Rotate tapes/exchange tapes

What We Are Looking For:

• Demonstrated desire to provide the highest levels of customer service
• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast-paced environment
• Knowledge of ticketing system is a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
• Willingness to work on call rotation

Experience/Skills:

• 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company

Education:

• Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Work Environment and Physical Demands:

• May involve lifting of equipment and supplies (up to 50 pounds).
• Considerable walking, bending and standing.
• Must be able to accomplish all physical requirements and activities applicable to the role.

Certifications:

• None

Why CyrusOne?

• Career growth - a defined progression from Associate through Lead Operator and beyond, with ongoing investment in your development
• Cutting-edge work - support AI, hyperscale, and cloud infrastructure for some of the world’s most demanding customers
• Global scale - be part of a team operating across North America, EMEA, and APAC
• Award-winning culture 2026 Top Workplaces USA National Award winner, recognized for our people-first environment
• Values-driven - everything we do is grounded in CARE: Commitment, Accountability, Respect, and Excellence

_ U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons. _

_ #LI-JM2 _

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.