Service Delivery Technician I

CyrusOne; Allen (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to serve as a primary client contact and issue resolver. You will handle calls, emails, and monitoring alerts, log tickets, and take ownership of problems from initiation to resolution.

The role involves light IT tasks, facility requests, and physical responsibilities in a data-center setting. The position emphasizes customer service, rapid problem solving, and willingness to work onsite with flexible hours to support emergencies and on-call

Qualifications

• 0–1 years customer service in a tech company or 2 years technical experience in a customer-centric environment.
• Ability to learn quickly and develop new product skills independently.
• Strong written and verbal communication skills.
• Willingness to adjust hours, including extended onsite work during emergencies.

Responsibilities

• Answer and record calls, emails, and alerts from monitoring platforms.
• Resolve client issues and own problems through to resolution.
• Handle non-complex IT tasks and facility requests.
• Monitor ticket queue and provide timely follow-up on open tickets.
• Assist in supply management and internal transport of equipment.
• Escort clients and visitors in CyrusOne facilities.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

High School diploma or GED

College degree preferred

Tools

Ticketing system

Word & Excel

Job description

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

Essential Functions:

• Assembles, orders and prepares goods for shipment
• Records shipment data, including weight, charges and space availability
• Load and unload trucks
• Receives and unpacks materials and supplies
• Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes
• Responsible for managing the internal transport of materials
• Completes shipping and receiving reports
• Monitor e-mail queue and log all e-mails within the ticketing system
• Monitor ticket queue and follow-up on open tickets within designated time frame
• Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoot issues related to the critical infrastructure using test equipment
• Perform related services including, but not limited to, janitorial, inventory and internal department tasks
• Escort Client's customer and visitors in CyrusOne facilities
• With assistance rack/unrack equipment as per customer instructions
• Rotate tapes/exchange tapes

Minimum Requirements:

• Demonstrated desire to provide the highest levels of customer service
• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast-paced environment
• Knowledge of ticketing system is a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
• Willingness to work on call rotation

Experience/Skills:

• 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company

Education:

Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Work Environment and Physical Demands:

May involve lifting of equipment and supplies (up to 50 pounds). Considerable walking, bending and standing. Must be able to accomplish all physical requirements and activities applicable to the role.

Certifications:

None

Additional Information:

U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne may use artificial intelligence to assess how your application matches the job requirements.

You may opt out of AI screening without affecting your candidacy.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals.

CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale.

For more information, please visit cyrusone.com.

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections,