Regional Operations Director

CyrusOne; United States; On-site; USD 140,000 - 230,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

401(k) with company match

Generous paid time off

Job summary

CyrusOne is seeking a Regional Operations Director to lead facility operations teams across multiple data centers, ensuring best practices, customer satisfaction, and effective resource management. The role includes implementation support for key accounts and driving service delivery excellence.

The position requires extensive leadership experience in critical facilities, strong customer focus, and proven ability to manage budgets and complex contracts.

Qualifications

• 7+ years’ experience in managing critical facilities, preferably in a data center environment.
• 10+ years supervisory or personnel management experience.
• Demonstrates strong customer service skills and takes ownership of the customer experience.
• Ability to develop and document procedures and train personnel on the procedures.

Responsibilities

• Oversee facility operations teams across data centers in the region.
• Manage employee lifecycle including recruitment, reviews, and development.
• Review and manage customer contracts and orders; ensure successful service delivery.
• Coordinate with Implementations and Operations to support environmental, security, and capacity management.
• Develop and monitor budgets, CapEx/OpEx, and project costs; report on KPIs and SLA performance.

Skills

Facilities management

People management

Customer experience

Budgeting

Education

Bachelor’s degree in Computer Science or related field

Job description

The Regional Operations Director oversees facility operations teams of all data centers throughout the region by managing both internal and external resources and ensuring proper practices and procedures to provide an exceptional customer experience each day for every customer. The Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

What You Will Do:

• Management of the Facilities Employee Management including recognition, reviews, career development, corrective actions and scheduling
• Interviewing and hiring new employees
• Employee training and training updates
• Maintain Operations Policies, Procedures and Guidelines.
• Support Work with the Manager of Implementations to assure smooth implementations for the customer
• Review all terms and conditions of customer contracts and orders
• Serve as Implementation Manager for certain key accounts to ensure successful service delivery.
• Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
• Customer Environmental Services Management Create and deliver scopes of work for environmental consulting Work with Sales to deliver Environmental services proposals Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
• Support of Phase 6 Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
• Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC Environmental Management
• Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
• Proactively develop and implement maintenance activities
• Report on all SLA required activities
• Capacity Management Maintain status and future status reporting on all capacity thresholds within the facility
• Access Management Work with the Security Manager to assure all access points are monitored and controlled
• Manage all security issues to resolution and conduct post mortems for future assurance
• Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
• Manage all sub-contractor agreements for maintaining the building
• Asset Management Management of our asset tracking processes, and systems
• Reporting on Assets for customers and internal Daily reporting and communication
• Data Policing for all Reporting of Operational KPIs Administering Daily Shift Reporting Generate periodic reports Regulatory compliance Management Updates for our Business Continuity Planning Perform SAS 70 Re-occurring audits Updates and Training for our Facility Operations Handbook Perform SOX Audits Perform SOC 2 Audits Problem Resolution Customer Issue Resolution Owner Verification and analysis of alerts Post mortems on all customer complaints.
• Customer Communication Emergency Action Communication – Creation for Validation. Signoff Point for Customer Transition from Engagements to Operations Customer Concerns discussions
• Budgeting and Forecasting Responsible for generating and adhering to annual OpEx budget Responsible for generating and adhering to annual CapEx budget Create, submit, and present capital project budget requests to the Capital Committee Manage strategic initiatives on behalf of the company Set forth the vision and roadmap for achievement Develop and organize the team to fulfill the roadmap Monitor and manage activities associated with fulfilling the vision Performs other duties as assigned

What We Are Looking For:

• 7+ years’ experience in managing critical facilities, preferably in a data center environment
• 10+ years supervisory or personnel management experience
• Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)
• Demonstrates strong customer service skills and takes ownership of the customer experience
• Can proactively identify potential customer issues; communicate them to appropriate parties and resolve
• Ability to develop and document procedures and train personnel on the procedures
• Ability to work well under pressure and manage multiple concurrent priorities
• Strong work ethic and commitment to operational excellence and process improvement
• Excellent organizational, time management, communication and leadership skills
• Ability to work well with all levels of people within the organization
• Takes ownership for business performance

Work Environment:
Work Schedule: Monday to Friday, with on-call responsibilities for emergencies and critical issues. 15% Travel required Fast paced environment Physical Demands: Must be able to lift 50 pounds

Why Join Us?

• Comprehensive health, dental, and vision insurance plans
• Life and disability insurance
• Access to mental health resources and employee assistance program
• Competitive pay, performance bonus, 401(k) retirement plan with company match
• Generous paid time off and holidays

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth‑oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state‑of‑the‑art digital infrastructure solutions. With more than 50 high‑performance mission‑critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid‑cloud and multi‑cloud deployments offers customers colocation, hyperscale, and build‑to‑suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world‑class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long‑term stability and strategic advantage at scale. For more information, please visit cyrusone.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.