Senior Director, Regional Operations

CyrusOne; Texas; Vor Ort; USD 180.000 - 240.000; Vollzeit

Zusammenfassung

CyrusOne is seeking a Senior Director, Regional Operations to oversee multi-site facilities teams and deliver robust service execution. The role includes managing staffing, budgets, and adherence to environmental and security standards, while coordinating with sales and operations for seamless customer implementations.

The incumbent will guide strategy, drive continuous improvement, and ensure consistent, high-quality service delivery across the region. Travel to sites will be required.

Qualifikationen

• Excellent verbal and written communication skills.
• Ability to lead and manage work groups across large teams.
• Experience with budgeting and forecasting in facilities operations.
• Strong customer service orientation and ownership of the customer experience.

Aufgaben

• Oversee facilities operations across the region to ensure proper practices and procedures.
• Provide Implementation Management support for key accounts to ensure successful service delivery.
• Manage recruitment, onboarding, and performance of facilities staff.
• Maintain and enforce Operations Policies, Procedures and Guidelines.
• Review contracts and orders for customers and coordinate with vendors and internal teams.
• Lead environmental services management and develop scopes of work.
• Produce and review periodic reporting on KPIs, budgets, and capacity.

Kenntnisse

Leadership

Facilities management

Employee management

Budgeting

Project management

Communication

Ausbildung

Bachelor’s Degree in Computer Science or related field

Jobbeschreibung

The Senior Director, Regional Operations oversees teams throughout the region to ensure proper practices and procedures. The Senior Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery.

Essential Functions:

• Management of the Facilities Employee Management including recognition, reviews, career development, corrective actions and scheduling
• Interviewing and hiring new employees
• Employee training and training updates
• Maintain Operations Policies, Procedures and Guidelines.
• Support
• Work with the Manager of Implementations to assure smooth implementations for the customer
• Review all terms and conditions of customer contracts and orders
• Serve as Implementation Manager for certain key accounts to ensure successful service delivery.
• Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
• Customer Environmental Services Management
• Create and deliver scopes of work for environmental consulting
• Work with Sales to deliver Environmental services proposals
• Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services
• Support of Phase 6
• Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers
• Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC Environmental Management
• Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access
• Proactively develop and implement maintenance activities
• Report on all SLA required activities
• Capacity Management
• Maintain status and future status reporting on all capacity thresholds within the facility
• Access Management
• Work with the Security Manager to assure all access points are monitored and controlled
• Manage all security issues to resolution and conduct post mortems for future assurance
• Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance
• Manage all sub-contractor agreements for maintaining the building
• Asset Management
• Management of our asset tracking processes, and systems
• Reporting on Assets for customers and internal daily reporting and communication
• Data Policing for all reporting of Operational KPIs
• Administering Daily Shift Reporting
• Generate periodic reports Regulatory compliance
• Management Updates for our Business Continuity Planning
• Perform SAS 70 Re-occurring audits
• Updates and Training for our Facility Operations Handbook
• Perform SOX Audits
• Perform SOC 2 Audits
• Problem Resolution
• Customer Issue Resolution
• Owner Verification and analysis of alerts
• Post mortems on all customer complaints.
• Customer Communication Emergency Action Communication – Creation for Validation.
• Signoff Point for Customer Transition from Engagements to Operations
• Customer Concerns discussions
• Budgeting and Forecasting
• Responsible for generating and adhering to annual OpEx budget
• Responsible for generating and adhering to annual CapEx budget
• Create, submit, and present capital project budget requests to the Capital Committee
• Manage strategic initiatives on behalf of the company
• Set forth the vision and roadmap for achievement
• Develop and organize the team to fulfill the roadmap
• Monitor and manage activities associated with fulfilling the vision
• Performs other duties as assigned

Minimum Requirements:

• Excellent verbal and written communication skills
• Ability to work well with all levels of people within the organization
• Ability to direct and manage work groups
• Excellent organizational skills
• Ability to work well under pressure and manage multiple concurrent priorities
• Excellent time management skills
• Demonstrates strong customer service skills and takes ownership of the customer experience
• Ability to develop and document procedures and train personnel on the procedures
• Can proactively identify potential customer issues; communicate them to appropriate parties and resolve.
• Takes ownership for business performance
• Provides constructive thought leadership on ways to improve service.
• Pursues creative ways to reduce expenses when possible.
• Operates with a strong work ethic and a desire to do things the right way.
• Proactively offers constructive and creative ways to improve our business.
• Leads by example in helping to build and sustain a healthy, supportive and results driven culture.
• Exercises good judgment in communicating and resolving issues with fellow co-workers.
• As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism.
• Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture.
• Displays personal commitment to always learn and improve.

Experience/Skills:

• 9+ years’ experience in managing critical facilities, preferably in a data center environment
• 12+ years supervisory or personnel management experience

Education:

Bachelor’s Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree)

Certifications:

None

Work environment:

Fast paced environment Travel required

Eligibility:

U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

Equal Opportunity and Diversity:

CyrusOne is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Special Accommodations:

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141.

We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Company Culture:

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth‑oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

About CyrusOne:

CyrusOne is a leading global data center developer and operator specializing in delivering state‑of‑the‑art digital infrastructure solutions. With more than 50 high‑performance mission‑critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid‑cloud and multi‑cloud deployments offers customers colocation, hyperscale, and build‑to‑suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world‑class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long‑term stability and strategic advantage at scale. For more information, please visit cyrusone.com.

Legal and Employment Rights:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination.

For information regarding your legal rights and protections, please click on the following link: Know Your Rights

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

For information please click on the following link: E-Verify.

Application Process Guidance:

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here.